Sales/Revenue Operations Specialist

This role is working remotely while based in Penang.
Role Overview
We are seeking a dynamic Sales/Revenue Operations Specialist to join the global tech events team on a 7-month fixed-term contract. In this role, you will be instrumental in managing contract and data accuracy, maintaining inventory systems, and ensuring seamless billing and invoicing processes. You will serve as a critical liaison between sales and support teams, coordinating across multiple departments to drive operational excellence and revenue accuracy.
Responsibilities
Contract & Data Management
Manage contracts and ensure data accuracy throughout the contract process and entries into business systems
Conduct audits and reconcile data disparities across systems
Enforce best practices and data standardization
Inventory & Product Tracking
Maintain sponsorship product inventory tracking documents
Maintain booth holds/rents via Floorplan.Live
Maintain Sales Inventory documentation and Internal Product delivery Database
Billing & Invoicing
Ensure invoices are issued based on validated data to avoid discrepancies and reduce the need for credit notes
Perform quality control on client billing and invoicing
Serve as the main point of contact for sales on billing and invoicing matters
Sales Support & Coordination
Monitor and respond to internal and sales organization requests
Support the sales organization with the contract process and client-related requests
Act as the liaison between sales team and support teams for delivery preparation
Experience & Technical Skills
Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting, and reconciliation of sold programs
Salesforce experience and excel proficiency are preferred.
Organizational & Analytical Abilities
Highly organized with a strong ability to balance multiple projects simultaneously while maintaining absolute attention to detail
Focused on the accuracy and timeliness of billing delivery and deadlines
Collaboration & Communication
Strong influencer able to coordinate across multiple internal teams including Sales, Informa Engage, Operations, and Customer Success
Able to communicate conceptual solutions to peers and management effectively
Professional Attributes
Exemplary high standards of customer service
Motivated and driven to succeed
Key Deliverables
Accurate data across multiple systems(EV2, SAP, Salesforce, Floorplan.live, Excel)
Inventory coordination
Sales reports
System audits
Billing reports
Client invoices

Employment type
Full-time

Work arrangement
Hybrid