Customer Support Associate - chat process

Customer Support Executive – International Chat Process
Position: Customer Support Executive
Process: International Chat Process
Location: Gurugram
Work Mode: Work From Office (Onsite)
Experience: Minimum 6 months in an International Chat Process
CTC: ₹31,000 per month
In-Hand Salary: Approximately ₹25,000 per month
Working Days: 5 Days Working
Cab Facility: Company-Provided Both Side Cab
About the Role
We are hiring Customer Support Executives for an International Chat Process in Gurugram. The ideal candidate should have prior experience handling international customers through chat, excellent written communication skills, and the ability to provide professional and timely customer support.
Key Responsibilities
Handle customer queries and concerns through international chat support.
Provide accurate, professional, and timely resolutions.
Understand customer requirements and provide appropriate solutions.
Maintain high standards of customer service and customer satisfaction.
Follow process guidelines, quality standards, and company policies.
Maintain accurate records of customer interactions.
Achieve defined productivity, quality, and customer satisfaction targets.
Eligibility & Requirements
Minimum 6 months of experience in an International Chat Process is mandatory.
Excellent written and verbal communication skills.
Strong grammar and good typing speed.
Ability to handle multiple chat interactions efficiently.
Strong problem-solving and customer-handling skills.
Comfortable working onsite in Gurugram.
Immediate joiners or candidates with a short notice period will be preferred.
What We Offer
💰 CTC: ₹31,000 per month
💵 In-Hand: Approximately ₹25,000 per month
📅 5 Days Working
🚕 Company-Provided Cab Facility
🌎 Opportunity to work with international customers.
📈 Career growth and professional development opportunities.
How to Apply
Interested candidates can share their updated CV to proceed with the recruitment process.
📞 Contact: 8796033116 – Rohit Mishra
📧 Email: hr@eclipticinsight.com

Work arrangement
No