Cloud Administrator

Job Title - Cloud Administrator - Analyst - ACS SONG
Management Level: Level 11-Analyst
Location: Kochi
Must have skills: Installation, Configuration and management of Linux /Windows systems
Good to have skills: Grafana
Experience: 2 -3 years of experience is required
Educational Qualification: Graduation (Accurate educational details should capture)
Your Role
As a Cloud Administrator you will closely work with senior engineers to maintain the infrastructure/cloud environment. You will closely work with senior engineers to maintain the infrastructure/cloud environment.
Roles And Responsibilities
Support multiple clients by monitoring their applications 24x7x365
Respond to incidents, service requests, and support on minor changes
Escalate to the Level 2 and Level 3 engineers
Review and manage tickets from various projects and also clients/stakeholders
Require persistence, follow-up, effective communication and good customer service
Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them
Perform system administration related to account creation, deletion and maintaining the catalog of access profiles
Demonstrate ability to deliver the work within the defined SLA
Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs
Support in minor changes and deployments
Managing and monitoring backups
Perform vulnerability monitoring and review and apply security fixes
Review and apply patches and updates
Willing to work in shifts that are rotated regularly including public holidays

Work arrangement
No