Guest Relations Supervisor

Pay rate: $21 per hour plus pooled tips. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.
Join the team at Westgate Park City Resort & Spa as our Guest Relations Supervisor, where you will lead the Bell Services, Shuttle, Valet, and Front Drive teams to create a seamless, elevated guest experience from arrival to departure. If you love hospitality, thrive in fast-paced environments, and enjoy mentoring a team, this role is for you.
This is a hands-on leadership role that works alongside the team daily and requires the ability to lift and transport guest luggage, ski equipment, and other items while delivering exceptional service and support.
You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.
What You’ll Do:
Lead and support the Bell Services, Shuttle, Valet, and Front Drive teams to deliver exceptional guest service and ensure smooth daily operations.
Work alongside team members in a hands-on capacity, assisting with guest arrivals, departures, and transportation needs.
Load, unload, lift, and transport guest luggage, ski equipment, and other personal belongings safely and efficiently.
Coordinate dispatching from the Guest Services Desk for efficient guest support.
Train team members on arrival/departure standards, luggage handling, guest engagement, and Forbes Service expectations.
Maintain smooth operations across shuttle transportation, valet support, and equipment handling.
Ensure accurate tracking, storing, and delivery of guest luggage and packages.
Lead, coach, and support staff while assisting with scheduling and team development.
Conduct vehicle and workplace inspections and ensure supplies are stocked.
Use problem‑solving skills to resolve issues and elevate guest satisfaction.
Collaborate with departments to support guest needs and resort operations.
Perform other tasks as assigned by resort operations leadership.
1-2 years of supervisory experience preferred.
Must have a valid driver's license with clean driving record for motor vehicle record check.
Must be at least 21 years of age.
Ability to lift up to 50 lbs and work in a fast-paced indoor/outdoor environment.
Excellent customer service and communication skills.
Flexibility to work nights, weekends, and holidays.
Must be able to remain on your feet for the entire shift and move throughout the resort as needed
Comfortable assisting guests with luggage, equipment, and transportation needs throughout the property
Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Employment type
Full-time

Work arrangement
No