Technical Support Executive

Company Description FQ ELECTCARE GLOBAL SOLUTIONS PRIVATE LIMITED is an India-based company focused on supply, solution and servicing of high-quality electrical and control products. The team is committed to developing innovative solutions and implementing updated technologies to make systems more efficient and compact. The company specializes in drives and automation panels, electrical panels, and control systems, offering both products and services. With a strong emphasis on timely delivery, quality service, and affordable pricing, the organization is dedicated to understanding and meeting customer needs. Quality is a core value, and the company strives to build long-term business relationships through reliable support and performance.
Role Description The Technical Support Executive is a full-time, on-site role based in Hosur. This role involves providing technical support for drives, automation panels, electrical panels, and control systems, including diagnosing issues, performing troubleshooting, and coordinating with internal teams to resolve customer problems. The Technical Support Executive will handle customer support inquiries, document cases, and maintain accurate records of service activities. Daily tasks include responding to customer calls and emails, guiding users through technical solutions, and assisting with the installation, configuration, and maintenance of products. The role also requires clear communication with customers, feedback collection to improve services, and adherence to company quality and safety standards.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills for electrical panels, drives, and automation systems.
Candidates should possess effective Customer Support and Customer Service skills to handle inquiries, complaints, and follow-ups professionally.
Candidates should possess solid Analytical Skills to diagnose issues, interpret technical data, and propose appropriate solutions.
Relevant diploma or degree in Electrical Engineering, Electronics, Instrumentation, or a related technical field.
Basic knowledge of industrial automation, control systems, and electrical safety practices.
Ability to communicate technical information clearly, both verbally and in writing, in a customer-focused manner.
Ability to work on-site in Hosur, manage multiple tickets, and collaborate with cross-functional teams.
Prior experience in technical support or field service for electrical or automation products is an advantage.

Work arrangement
No