Manager- Aircraft Systems

Brief About The Role / Team / Candidate Requirement
The Manager - Aircraft Systems is responsible for managing, enhancing, and supporting critical operational systems used within the Operations Control Centre (OCC). The role acts as a key link between OCC, Digital, Engineering, Flight Operations, external vendors, and other stakeholders to ensure system reliability, operational efficiency, business continuity, and continuous improvement of operational applications.
Qualification & Experience
Educational Qualification:
Bachelor's Degree in Engineering, Aviation Management, Operations Management, or a related discipline.
Experience
Essential
Minimum 10+ years of experience in airline operations, OCC systems, recovery optimization, operational applications, aviation technology, or digital transformation environments.
Experience managing enterprise operational systems and vendor relationships.
Experience in system implementation, testing, and business process improvement.
Preferred
Experience working with Jeppesen operational products.
Strong understanding of Airline disruption management and OCC processes.
Skill Set
Operational Systems Administration
Aviation Operations & OCC Systems
Jeppesen Applications
System Implementation & UAT Testing
Vendor Management
Process Improvement & Automation
Data Management & System Integrations
Documentation & Compliance Management
Stakeholder Management
Training & Knowledge Management
Key Competencies
Analytical & Problem-Solving Skills
Leadership & Team Development
Cross-Functional Collaboration
Planning & Execution Excellence
Decision Making
Change Management
Attention to Detail
Customer & Operational Focus
Communication & Stakeholder Management
Continuous Improvement Mindset
Job Responsibilities
Operational Systems Administration & Governance
Own lifecycle management, administration, and support of aircraft operational applications including JOC, JTA, SITA, Mission Watch, Aviobook, Station View, and other OCC operational systems.
Manage user access, roles, profiles, and permissions across designated applications.
Maintain master databases and ensure data accuracy, completeness, and integrity.
Ensure timely onboarding of new aircraft, airports, stations, operational restrictions, and associated configuration updates.
Maintain aircraft registration details, airport compatibility data, aero-political restrictions, and fleet-related operational parameters.
Aircraft Systems & Application Management
Lead system upgrades, deployments, integrations, enhancements, and defect resolution in collaboration with Digital, Engineering, Operations, and vendor partners.
Ensure operational readiness, availability, and reliability of critical systems and supporting data feeds.
Jeppesen Systems & Recovery Optimization Solutions
Act as the OCC Subject Matter Expert (SME) for Jeppesen operational applications.
Serve as the primary OCC focal point for Recovery Solver optimization and enhancement initiatives.
Participate in business requirement gathering, solution design reviews, and implementation planning.
Lead User Acceptance Testing (UAT), defect management, validation, and production readiness activities.
Support evaluation and implementation of new applications and operational solutions.
Data Management & Operational Integration
Ensure timely processing and synchronization of operational schedule data through SSM, SSIM, and related interfaces.
Monitor and validate integrations between operational platforms and systems.
Documentation, Compliance & Training
Develop and maintain SOPs, training materials, system documentation, release records, and knowledge repositories.
Review application patches, updates, and enhancement releases.
Maintain deployment records and release documentation.
Conduct system awareness and capability-building sessions for end users.
Team Leadership & People Development
Drive cross-functional training and knowledge-sharing initiatives.
Support onboarding and development of new team members.
Promote a culture of collaboration, accountability, innovation, inclusivity, and continuous improvement.
Continuous Improvement & Innovation
Identify opportunities for process optimization, automation, and efficiency enhancement.
Drive implementation of system improvements and innovative solutions to support business performance.

Work arrangement
No