Supply Chain Operations Specialist

Title - Operation Analyst
Type - Contract
Location - Remote
Key Responsibilities (Day-to-Day):
Reporting & Data Management
Refresh and maintain operational reports on a regular cadence, including supply and allocation files, ensuring data accuracy and timeliness.
Leverage tools including SAP, Power BI, and Excel to build, update, and distribute reports to relevant internal stakeholders.
Identify opportunities to improve reporting efficiency and data integrity across systems.
Order Management & Backlog
Execute SAP order splitting activities to align orders with available supply and operational requirements.
Manage and maintain the order backlog, including resolution of holds, DLQ (Delinquent) management, and verification that pricing is correctly loaded against orders.
Monitor backlog health metrics and escalate issues proactively to appropriate teams.
Execute supply allocation activities within relevant operational tools, ensuring accurate and timely fulfillment.
Pricing Execution
Support pricing execution activities including price loading and maintenance in Model N.
Ensure pricing accuracy across all orders and proactively identify and resolve discrepancies.
Collaborate with the Sales and Finance teams to align pricing inputs with approved commercial terms.
Customer-Facing Support
Serve as a key point of contact for backlog management queries and customer order-related communications.
Handle ad hoc customer requests promptly and professionally, providing accurate and timely responses.
Manage relationships with a defined set of distributors, acting as the primary operational liaison for day-to-day order and supply matters.
Build and maintain strong working relationships with customers and partners to support customer satisfaction goals.
Projects & Process Improvement
· Support logistics documentation projects, including creation, review, and maintenance of accurate operational documents.
· Define and document communication processes to improve clarity and consistency across the operations team and with external partners.
· Lead and support logistics issue management, driving resolution through cross-functional collaboration and root-cause analysis.
· Contribute to continuous improvement initiatives within the operations function.
Team & Office Support
· Organize and coordinate team events, including face-to-face meetings, offsites, and team-building activities.
· Provide general office administration support as required, including scheduling, document management, and coordination of team logistics.
· Act as a positive contributor to team culture, fostering an inclusive and collaborative work environment.
Mandatory Technical Skills:
Bachelor's degree in Business, Supply Chain, Operations Management, or a related field (or equivalent practical experience).
Proven experience in an operations, supply chain, or customer support role within a technology or semiconductor environment.
Proficiency in SAP for order management and supply chain operations.
Intermediate to advanced skills in Microsoft Excel; experience with Power BI for reporting and data visualization.
Experience with pricing tools, preferably Model N or equivalent revenue management platforms.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills, with the ability to interact professionally with internal teams and external customers.
Desired / Nice-to-Have Skills:
Experience in the semiconductor, storage, or technology hardware industry.
Familiarity with distributor management and channel operations.
Exposure to logistics documentation processes and supply chain compliance requirements.
Demonstrated experience in defining or improving operational communication processes.
Ability to work effectively across global, cross-functional teams in a dynamic and fast-paced environment.

Work arrangement
Yes