Backend Support

Company Description BuyBuyCart is a customer-focused e-commerce platform designed to help shoppers save more every day on a wide range of products. Customers can conveniently shop through the BuyBuyCart app directly from home, with a seamless and user-friendly interface. The platform emphasizes accessibility and affordability, offering flexible shopping options with no minimum order requirements. BuyBuyCart is committed to delivering a smooth digital shopping experience and continuous value to its growing customer base.
Role Description The Backend Support role at BuyBuyCart is a full-time, on-site position based in Noida. This role involves monitoring and maintaining backend systems to ensure smooth platform performance, resolving technical issues, and supporting internal teams with system-related queries. The Backend Support professional will handle incident logging, track and escalate issues as needed, and collaborate with technical teams to implement fixes and improvements. The role also includes documenting processes, updating knowledge bases, and contributing to continuous enhancement of operational efficiency and reliability.
Qualifications
Candidates should possess strong Analytical Skills to diagnose issues, interpret data, and identify patterns in system performance.
Candidates should possess Technical Support skills to manage backend operations, resolve system errors, and assist with configuration and maintenance tasks.
Candidates should possess Customer Support and Communication skills to interact clearly and professionally with internal stakeholders and, when needed, external users.
Candidates should possess solid Troubleshooting skills to quickly isolate problems, propose solutions, and coordinate with development or infrastructure teams for resolution.
Relevant experience in backend or IT support within an e-commerce or technology environment is preferred.
Working knowledge of ticketing tools, databases, or basic scripting is an advantage.
Bachelor’s degree or equivalent qualification in Computer Science, Information Technology, or a related field is beneficial.
Ability to work on-site in Noida, manage multiple tasks, and maintain a detail-oriented and collaborative approach.

Work arrangement
No