Live opening · Posted 5 days ago
RESORT MANAGER
RelaisChateaux · paje, IDF, Tanzania, United Republic of
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At a glance
The key details from the original listing.
CompanyRelaisChateaux
Locationpaje, IDF, Tanzania, United Republic of
Job typeFull-time
Work modeNo
Source
Smartrecruiters
Listed5 days ago
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About the role
Description supplied by the original job listing.
Key responsibilities
• Lead daily resort operations across Front Office, Housekeeping, F&B, Spa, Maintenance, Security and the Watersports Center.
• Maintain a strong daily presence throughout the property and ensure consistently high standards of guest experience and service.
• Coordinate department heads, follow up on priorities and ensure agreed actions are completed.
• Liaise closely with Sales and Reservations, providing operational input before arrival and ensuring effective on-site coordination for guests, agents, groups and VIP stays.
• Ensure smooth communication between departments and effective handling of guest requests, incidents and complaints.
• Monitor operational standards, costs, staffing and productivity.
• Identify problems early, implement practical solutions and ensure recurring issues are permanently addressed.
• Support recruitment, training and development of the operational team.
• Work closely and transparently with the owners on key operational and strategic matters.
Profile
Minimum 5 years’ experience in luxury hospitality, including management responsibility.
Resort / hotel management experience preferred; strong Assistant Resort Manager, EAM or Director of Operations profiles ready for the next step are also welcome.
Beach, island or resort experience is a strong advantage.
Africa, Indian Ocean or remote-resort experience is highly valued.
Hands-on, practical and comfortable working directly with guests and teams.
Independent, accountable and highly organised.
Strong communication and follow-up skills.
Calm, proactive and solution-oriented.
Fluent English required. French is a strong advantage.
Ready to relocate to Zanzibar and be permanently based on site.
Owner-led environment
The resort is owner-led, with the owners actively involved in strategy, development and key decisions. The Resort Manager will have responsibility for day-to-day operations and should be comfortable working in a close, transparent and constructive relationship with the owners.
Employment type
Full-time
Work arrangement
No
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