Nonprofit Product Design Director 5446

Senior Product Designer
Location: Remote (within the U.S.)
Compensation: $150,000 - $170,000 + Outstanding Benefits
Position Overview
We're partnering with a mission-driven, membership-based organization seeking a Senior Program Director, Product Design to lead the strategy, design, and execution of consumer-facing digital experiences. This is a highly visible player-coach role for a hands-on Product Design leader who can operate across the full design lifecycle, from member journey strategy and Service Design through UX, design systems, high-fidelity UI, and product delivery. The successful candidate will help shape product direction, establish design standards, partner closely with Product and Engineering, and create experiences that drive meaningful engagement, retention, and impact for members. This is not a large people-management role. We're looking for someone who enjoys being both strategic and hands-on, mentoring a small team while remaining actively involved in the UI/UX design work.
Required Experience
We're specifically seeking a Product Design leader who brings experience across all or most of the following areas:
Product Design experience within membership-based, nonprofit, advocacy, social impact, community-focused, or mission-driven organizations
Strong consumer-facing (B2C) product design experience
Demonstrated Service Design expertise, including customer/member journey mapping, service blueprinting, and omnichannel experiences
Experience growing, engaging, and retaining members, customers, subscribers, or communities through digital products
Ability to own work from strategy and discovery through UX, design systems, hands-on high-fidelity UI design, implementation, and delivery. This role requires active design execution, not solely strategy, research, or design leadership
Strong Figma expertise, including design systems, component libraries, and interaction patterns
Deep understanding of user research, experimentation, analytics, and customer insights
Experience building or evolving design standards, governance, and design systems
Ability to balance strategic leadership with hands-on execution in a lean, fast-moving environment
Experience thoughtfully incorporating AI tools into the design process to accelerate workflows, research, prototyping, and collaboration
What Success Looks Like
Defining product and member experience strategy across multiple digital products
Creating seamless member journeys across products, channels, and touchpoints
Leading Service Design initiatives that connect digital and non-digital experiences
Building and evolving scalable design systems and governance practices
Creating and communicating high-fidelity designs in Figma
Influencing product roadmaps and strategic decision-making
Partnering with Product, Engineering, Marketing, and leadership teams
Mentoring design resources while remaining actively involved in execution

Work arrangement
Yes