Vertical Head- Airline support

Job Description - Vertical Head – Airline Support
Location: Gurgaon, India
Experience: 15+ years in Information Technology, with expertise in enterprise applications, integrations, ITSM, cybersecurity, stakeholder management, and digital transformation.
Role Summary
Lead the support, governance, security, and modernization of Airline Operations technology platforms across OCC, Flight Operations, Crew, Engineering, Airport Operations, and Cargo. Responsible for ensuring application stability, integration reliability, service excellence, stakeholder satisfaction, and AI-driven transformation initiatives.
Key Responsibilities
Application & Operations Management
Own BAU support and service delivery for mission-critical Airline Operations applications.
Ensure high availability, business continuity, and operational resilience.
Manage Incident, Problem, Change, Release, and Service Request processes.
Drive application lifecycle management, upgrades, and platform modernization.
Integrations & Platform Governance
Manage enterprise integrations, APIs, middleware, and data exchange platforms.
Ensure integration reliability and operational performance.
Collaborate with architecture teams to implement scalable solutions.
ITSM, Security & Compliance
Drive ITIL/ITSM best practices and SLA compliance.
Govern security vulnerabilities, audits, compliance, and risk management.
Ensure security controls are embedded across applications and integrations.
Stakeholder & Vendor Management
Partner with business leaders across Operations, Airports, Engineering, OCC, Crew, Finance, and Digital teams.
Manage vendor performance, contracts, and service delivery.
Translate business priorities into technology roadmaps and execution plans.
AI & Digital Transformation
Identify automation opportunities to improve productivity, reliability, and operational efficiency.
Team Leadership
Lead and mentor application support and integration teams.
Build capabilities in Cloud, AI, Automation, APIs, and SRE.
Drive talent development and succession planning, Budgets
Required Skills
Enterprise Application Support
Airline Operations Systems
ITSM / ITIL
Integration & API Management
Platforms Perfective and preventive maintenance
Ensure platform version are always N-1
SLA monitored w.r.t. L3 support
Technical deep dive on Microsoft and Java tech integrations
Cloud Technologies (Azure/AWS)
Security & Vulnerability Management
Vendor & Contract Management
Generative AI, Agentic AI & AIOps
Digital Transformation Leadership
Executive Stakeholder Management
Preferred Qualifications
Engineering/Computer Science degree (MBA preferred).
ITIL, Cloud, Security, or Architecture certifications.
Experience in Aviation, Airlines, Logistics, or Transportation domains.
Experience working in or managing a GCC environment.
Success Metrics
Application Availability >99.9%
SLA Compliance >95%
Reduction in Critical Incidents
Security Compliance & Vulnerability Closure
Integration Reliability
Vendor Performance & Cost Optimization
Stakeholder Satisfaction
Team Capability Development
AI Adoption & Automation Benefits Realization

Work arrangement
No