Travel Concierge (BBS837)

We're looking for a Travel Concierge who is passionate about crafting seamless travel experiences and delivering high-quality client service. You will be the trusted expert behind every journey, using AI-powered tools to research and recommend hotels, coordinating logistics across platforms, and communicating directly with travelers via WhatsApp to make every trip feel effortless and personal.
This role is for someone who loves travel, writes with warmth and clarity, thinks fast when plans change, and takes pride in the kind of attention to detail that makes clients feel like VIPs from the first message through check-in.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
This role requires availability on a Saturday through Wednesday schedule with consistent coverage from 6 AM Saturday through 8 AM Monday US Eastern Time
Work in the luxury travel and hospitality space with access to premium brands and destinations
Use cutting-edge AI tools to enhance research and elevate the client experience
What You'll Work On
Client Engagement and Support
Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations
Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift
Handle special requests and ensure smooth communication between clients and hotels or vendors
Maintain a calm, professional, and reassuring tone even when plans change at the last minute
Research and Booking
Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources
Verify every detail including location, timing, currency, and amenities before confirming bookings
Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms
Content and Destination Curation
Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight
Collaborate with the marketing team to highlight exceptional hotels and destinations for social content
Stay current on travel trends, new openings, and hidden gems worth knowing about
Problem-Solving and Adaptability
Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes
Communicate clearly and calmly under pressure to maintain client confidence and satisfaction
What You Bring
Empathetic and client-obsessed with a genuine drive to make every traveler feel like a VIP
Detail-oriented and reliable with the ability to catch mistakes before they become problems
Exceptional written English with clarity, warmth, and professionalism in every message
A self-starter who learns, explores, and improves processes without being asked
Tech-savvy and comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms
Fast but thoughtful with the ability to balance responsiveness and quality under pressure
Available to work a Saturday through Wednesday schedule with consistent coverage from 6 AM Saturday through 8 AM Monday US Eastern Time
Nice to Have
Background in hospitality, travel, or concierge services
Experience with AI tools such as ChatGPT or travel research assistants
Familiarity with airlines, loyalty programs, and travel booking systems
International travel experience or strong knowledge of major global destinations
Negotiation skills to advocate for clients with vendors and hotels
How to Apply
Please include:
Your updated resume highlighting any customer service or travel-related experience
A short Loom video (1 to 2 minutes) introducing yourself, sharing why you are passionate about travel and client service, and confirming your availability for the Saturday through Wednesday schedule including the weekend coverage window
A short writing sample such as an email, WhatsApp message, or short paragraph showing your conversational tone
Only candidates who submit a Loom video will be moved to the next step of the hiring process.
If you love connecting with people, solving travel challenges, and creating experiences that feel effortless for the traveler, this role gives you the platform and the tools to do that every single day.
Application Process Overview
Our comprehensive selection process ensures we find the right fit for both you and our clients:
1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.
We'll keep you informed throughout the process and provide feedback at each step.

Work arrangement
No