Account Manager

Company
INEOS Olefins & Polymers USA
Interested in joining a winning team? A team whose employees are empowered to make a difference?
Grade
34-36 commensurate with experience
Location
Home Based or Marina View Offices,
League City, Texas
Organizational context and job purpose
INEOS Organization
INEOS is a global manufacturer of petrochemicals, specialty chemicals and oil products. It comprises 36 businesses, each with a major chemical company heritage, spanning 194 sites facilities in 29 countries throughout the world.
Business Context
The O&P USA business includes the product lines Ethylene, Propylene, Butadiene, Polypropylene and Polyethylene. Manufacturing sites include Chocolate Bayou Works (Alvin, TX), Battleground Manufacturing Complex (LaPorte, TX), and Carson (Carson, CA), with a division office in League City, TX. Battleground Manufacturing Complex (BMC) has one polypropylene unit and seven high density polyethylene units.
How The Role Fits In
The Polymers Account Manager is the single point of accountability for the customer relationship and strives to meet or exceed established objectives for assigned customers/territory in the areas of:
Sales Volume
Margin
New accounts
Working-Capital metrics
Utilization of information systems
Managing expenses
The Main Purpose Of The Role
Act as the voice of the customer to the organization, and also the voice of the organization to the customer.
Grow profitable sales in assigned territory/accounts.
Primary role to negotiate contracts/sales agreements with existing and prospective customers, utilizing sales-management resources
Single point of accountability for the customer interface.
Responsibilities AND Accountabilities
Maintain existing sales and identify new opportunities
Gain knowledge of customer’s business
Develop key purchasing contacts
Identifying customer expectations and matching them to INEOS’s capabilities
Utilize internal information systems to develop an offer for the customer.
Successfully negotiate sales agreements, utilizing sales-management resources
Sales territory may include accounts in Texas, Oklahoma, Arkansas, Lousiania, Mississippi, and New Mexico. ri.
Territory requires 50-60% overnight travel
Meet established annual objectives to deliver volumes and margins for their assigned territory
Ability to effectively utilize INEOS’s forecasting tools
Negotiate pricing at market-based accounts
Develop realistic forecasts
Develop clear understanding of customers’ markets that could affect forecast/delivery of plan
Monitor results and develop options for management consideration of corrective action
Identify market conditions and competitive activity affecting plan delivery.
Develop/maintain strong customer relationships, and increase customer loyalty and customer satisfaction
Build trust with key customer contacts; become a source of industry information to the customer
Listen to customer needs/concerns and recommend timely solutions
Be proactive, not reactive, to market conditions, but don’t over commit
Communication, communication, communication
Ensure INEOS is “easy to do business with”
Utilize INEOS’s resources, appropriately, to continuously create value in the customer relationship
Ensure Customers’ Responsibilities Of Relationship Are Met
Accurate and timely input of forecasts/order placement
Payment of invoices within established terms
Increased utilization of rail fleet, by ensuring timely release of railcars from customers’ facilities.
Participation in broader O&P initiatives
Sustainability & circular economy initiatives
Safety projects and training
Skill & expertise development in software system use
Skills & Knowledge Required
Education/Experience
Bachelor’s degree in Engineering, Science, Business, or a related field
Industry and/or product knowledge required. Organizational awareness preferred.
Technical skills
Basic product-property knowledge preferred
Behavioral Skills
Willingness to listen and learn; listen and develop solutions
Superior interpersonal skills
Good communicator; strong relationship building
Computer competent, working knowledge of Microsoft Office applications.
Ability to influence without direct authority
Safety orientation
Our culture is one of honesty and integrity with an emphasis on safety, health and environmental performance. On our team, people are acknowledged for embracing new practices that help create real value for customers.

Work arrangement
Yes