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Who Are We (https://www.niqorobotics.com//)
Niqo Robotics is a Bangalore based Agri-tech company centered at AI, Computer Vision, and Robotics, revolutionizing the way farming is undertaken in India and the world. Our mission is simple – Building accessible and reliable robots for sustainable farming.
Key Responsibilities:
Incident Management:
Detecting, diagnosing, and resolving issues quickly to minimize user impact.
Issue Analysis
Perform first-level troubleshooting of user-reported issues by analyzing system functionality and reviewing historical data to identify root causes and determine resolution or escalation paths.
Proactive Monitoring:
Implementing and maintaining monitoring solutions to identify potential problems before they escalate.
Performance Optimization:
Analyzing system performance, identifying bottlenecks, and implementing improvements.
Automation:
Automating repetitive tasks and processes to improve efficiency and reduce manual errors.
Post-Incident Reviews:
Conducting thorough reviews of incidents to learn from mistakes and prevent future occurrences.
Collaboration:
Working closely with development, operations, and other teams to ensure system reliability.
Documentation:
Creating and maintaining clear and concise documentation for systems and processes.
Skills and Qualifications:
Deep knowledge in handling Ticketing, CRM & Post Sales Support suites like Zoho/Salesforce/HubSpot or other equivalent suites
Demonstrated ability in deeply understanding system functionality, troubleshooting issues based on your understanding, and thinking from the user's shoes.
Standard proficiency in one or more programming languages, such as Python, Java, C++.
Experience in using and managing cloud telephony services such as ZoomPhone
Familiarity with monitoring tools and techniques.
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration skills.
Experience in ERP, Inventory Management and Hardware
Standard knowledge of MS Excel/Google Sheets
Work Location – HQ, Indiranagar, Bangalore (Hybrid Work)
Working hours - US business hours (Pacific Time), 5 days a week (6pm to 3am IST)
Location : Indiranagar, Bangalore
https://niqorobotics.com/
Work arrangement
Hybrid
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