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Job Description
Job Description
Key Responsibilities
(Supply Chain Management)
Provide L2/L3 support for incidents and service requests related to:
Supply Chain Management – backlog reports, demand data issues.
Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions
Item Master – item attribute updates, Oracle PLM sync, technology group lookups
OSFM – lot translations, WIP flow, ASEK job receipts
Perform root cause analysis and coordinate with BSA and business teams for resolution
Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track
Order to Invoice
Support Oracle Order Management, Receivables, and ModelN (Revenue Management):
Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions
Invoice email failures, MPL Customer Invoice Email Process issues
ModelN quote creation errors, WT import failures, price configuration issues
GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing)
B2B order automation failures and order management data fixes
GTM (Oracle Global Trade Management) – Learning Track
Willingness to learn and support Oracle GTM functional areas:
Restricted Party Screening (RPLS) and Party Workbench
Product Classification (HTS/ECCN) and Item Workbench
Trade Transactions and Transaction Workbench
GTM hold release and Oracle EBS–GTM sync issues
AES Filing, Declarations, and Transmission Manager (advanced)
Participate in structured GTM training using available training materials and DEV/TEST environment walkthroughs
Gradually take ownership of Tier-1 GTM queries and hold release tickets
General Responsibilities
Manage and resolve ServiceNow incidents and service requests within defined SLA
Perform thorough root cause analysis and document resolution notes clearly
Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues
Contribute to proactive problem management and recurring issue identification
Support minor enhancements, data fixes, and non-prod deployments
Participate in knowledge transfer sessions and maintain KT documentation
Required Skills & Qualifications
8 - 10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules)
Hands-on experience with one or more of the following:
Oracle EBS Supply chain, OSFM
Oracle Order Management / Receivables
ModelN Revenue Management (Preferred)
Familiarity with ServiceNow for incident and request management
Strong analytical and troubleshooting skills with ability to perform root cause analysis
Good communication skills – ability to interact with business users, BSAs, and technical teams
Willingness to work in APAC/India time zone with occasional overlap with US hours
Preferred Skills
Exposure to Oracle Global Trade Management (GTM) or trade compliance concepts (RPLS, ECCN, HTS)
Experience with RMA processes or Oracle Service modules
Knowledge of Boomi integration or B2B transaction processing
Familiarity with Kinaxis or supply chain planning tools
Experience working in an ODC (Offshore Delivery Center) model
Work arrangement
Hybrid
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