Senior Operations Support Engineer

Arηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services.
Role & Responsibilities
Manage complex incidents affecting mission-critical applications and services.
Lead root cause analysis and coordinate corrective and preventive actions.
Define monitoring strategies and performance baselines.
Support deployments, releases and operational readiness activities.
Coordinate troubleshooting efforts across infrastructure, middleware and application teams.
Contribute to automation initiatives and operational excellence.
Produce operational reports, performance analyses and improvement recommendations.
Your Profile
Minimum 7 years of experience in enterprise operations and application support.
Strong expertise in incident, problem and change management.
Experience supporting containerized and cloud-native environments.
Excellent analytical and troubleshooting skills.
Strong communication and stakeholder coordination abilities.
Experience in international and multi-vendor environments.
Technical Skills
Linux / Unix
Kubernetes, OpenShift
CI/CD pipelines
Git/GitHub
Prometheus, Grafana
ELK Stack (Elasticsearch, Logstash/Vector, Kibana)
ServiceNow or equivalent ITSM tools
Kafka/Event Streaming platforms
API Gateways and Integration Platforms
Scripting and automation

Employment type
Full-time

Work arrangement
Yes