Sales Operations Specialist, BlackHat

This role is based in our 5 Howick Place office.
Join our dynamic team as a Sales Operations Specialist, where you'll play a pivotal role in ensuring seamless post-sales operations and delivery excellence. This unique position combines comprehensive data quality management with internal customer success operations, serving as the critical bridge between sales completion and flawless event delivery.
You'll be responsible for maintaining data accuracy throughout the entire contract lifecycle while overseeing deliverable tracking and execution for our event sponsors. This role requires exceptional precision and organizational skills, as your work directly supports critical business functions across Sales, Customer Success, Marketing, Finance, and Event Operations teams.
Responsibilities
Order Management & Data Quality Excellence
Maintain data accuracy throughout the entire contract lifecycle from post-sale through event completion
Review and process fully executed event contracts within Salesforce, ensuring seamless integration and full compliance
Manage comprehensive product inventory tracking throughout the sales order process, including sponsorship inventories and detailed floor plans
Facilitate clean handover of sales order information to fulfillment and delivery teams
Oversee quality control for client billing and invoicing processes, serving as the primary point of contact for sales teams on all billing matters
Manage the sales order amendment process to ensure changes are accurately reflected throughout the complete event lifecycle
Conduct thorough audits and reconcile data disparities across multiple systems
Process Optimization & Collaboration
Collaborate effectively with Sales, Marketing, Customer Success, and Event Operations teams to confirm contract status and ensure timely delivery of onsite event requirements
Identify and implement strategic process improvements to enhance overall revenue operations efficiency
Develop and maintain standardized procedures and comprehensive documentation
Monitor compliance with established policies and procedures across all operations
Deliverable Tracking & Execution
Track client deliverables using internal systems and maintain accurate reporting of deliverable status
Support and maintain our digital event platform to ensure optimal functionality and client experience
Collaborate with event support teams (Content, Marketing, Operations, Registration) to ensure successful program delivery
Ensure timely and accurate distribution of event leads and post-event deliverables
Support comprehensive event rebook processes, collateral management, and tracking from the beginning of the event lifecycle through completion
Internal Client Support & Operations
Respond to internal client questions and provide technical support for digital platform issues
Provide responsive triage and support to sales teams by addressing specific client delivery requests
Partner with Event Operations teams to deliver excellent service standards
Connect internal stakeholders with appropriate resources and information
Support conference exhibitor management through internal systems coordination
Essential Experience & Skills
2-3 years of demonstrable experience in a quality control environment with focus on data accuracy, delivery excellence, reporting precision, and reconciliation of programs
Experience in Account Management, Customer Support, or Operations roles
Exceptional organizational abilities with proven capability to balance multiple complex projects while maintaining absolute attention to detail
Strong focus on accuracy and timeliness of deadlines and delivery requirements
Proficiency with CRM systems, preferably Salesforce
Ability to communicate solutions clearly and effectively to peers and management
Excellence in cross-departmental collaboration and stakeholder management
Strong analytical and problem-solving abilities
Ability to thrive in fast-paced environments while managing multiple priorities simultaneously
Preferred Qualifications
Experience in B2B events or technology industry
Knowledge of billing or revenue operations processes
Advanced Salesforce platform knowledge

Employment type
Full-time

Work arrangement
No