ServiceNow Architect

NowVia is hiring an experienced and innovative ServiceNow ITOM Architect to lead the design, development, and governance of the ServiceNow platform across the enterprise
initiatives. The role involves working closely with business stakeholders, developers,
and IT operations teams to ensure alignment of the ServiceNow roadmap with
enterprise goals, while maintaining high standards of performance, scalability, and
reliability.
Location: India
Experience: 10+ Years
Key Responsibilities
• Platform Architecture & Governance
Define and maintain the ServiceNow architecture, ensuring alignment with enterprise IT strategy and best practices
Design scalable, high-performing ServiceNow solutions across modules (ITSM, ITOM, CMDB etc)
Establish and enforce platform design standards, development guidelines, and governance controls.
• Solution Design & Delivery
Translate business requirements into functional and technical architecture using ServiceNow capabilities
Lead end-to-end implementation of workflows, integrations, and automation using Flow Designer, Integration Hub, and custom development
Guide module implementations, customizations, and enhancements
• Stakeholder Management
Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements
Present architecture decisions and roadmaps to executives and stakeholders
Serve as SME on the ServiceNow Platform
• Performance, Security & Compliance
Ensure platform health, performance tuning, security design, and adherence to compliance standards.
Conduct periodic platform audits and participate in risk assessments and disaster recovery planning
• Mentorship & Leadership
Provide technical leadership and mentorship to ServiceNow developers and administrators
Contribute to hiring, onboarding, and training of ServiceNow team members.
Required skills & Experience
• 10-14 years of IT experience, with 6+ years in ServiceNow architecture and platform ownership
• Deep expertise in core ServiceNow modules: ITSM, ITOM, CMDB, Discovery, Orchestration, GRC and optionally HRSD, CSM, SecOps
• Experience with integrations (REST/SOAP APIs, MID Server, Integration Hub)
• Strong understanding of data modeling, scripted APIs, business rules, flow designer, and performance analytics
• Experience implementing ServiceNow best practices for security, scaling, and upgrade readiness
• Knowledge of Agile/Scrum delivery methodology
• Excellent communication, presentation, and stakeholder management skills
• ServiceNow Certified: System Administrator, Implementation specialist, Certified Application developer, Certified Technical Architect
Preferred Qualifications
• Experience in a global enterprise environment
• Familiarity with ITIL, COBIT, or other IT service framework
• Hands-on with DevOps and CI/CD pipelines related to ServiceNow
• Background in scripting languages (JavaScript primarily)
• Experience with ServiceNow Store Apps and App Engine Studio
• Strategic thinking and problem-solving aptitude
• Strong leadership and collaboration capabilities
• Ability to thrive in a fast-paced, dynamic environment
🌟 𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐍𝐨𝐰𝐕𝐢𝐚?
-> Opportunity to work on enterprise-scale ServiceNow implementations.
-> Be part of a fast-growing ServiceNow consulting and technology team.
-> Collaborative work environment with strong learning and growth opportunities.

Work arrangement
No