Live opening · Posted 4 days ago
Help Desk Associate
Remote Leverage · Latin America (Remote)
You are 4 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyRemote Leverage
LocationLatin America (Remote)
Work modeYes
Source
Linkedin
Listed4 days ago
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About the role
Description supplied by the original job listing.
Title: Help Desk Associate
Compensation: $1600 - $2000 USD Per Month!
About Remote Leverage
Remote Leverage is a leading recruiting agency based in Florida, specializing in outsourcing and offshoring talent from Latin America and around the world for U.S. based businesses. You'll join our team to support our internal platform operations and ensure smooth ticket resolution.
Responsibilities:
• Manage and maintain internal platforms, tools, and software systems.
• Monitor platform health, uptime, and performance, and flag issues early.
• Handle user account setup, permissions, and access management.
• Coordinate with vendors and service providers to resolve platform issues.
• Document platform configurations, processes, and troubleshooting guides.
• Respond to and resolve incoming support tickets in a timely manner.
• Triage, categorize, and prioritize tickets by urgency and impact.
• Troubleshoot technical issues and escalate when necessary.
• Communicate updates and resolutions clearly to requesters.
• Track recurring issues and turn them into process improvements.
Preferred skills & Tools:
• Experience with ticketing systems like Freshdesk, Zendesk, or Jira Service Management
• Comfortable with platform and SaaS administration
• Proficient in creating and maintaining documentation
• Familiarity with AI tools such as ChatGPT or Claude
• Basic scripting or automation experience with tools like Zapier or n8n
Qualifications:
• +2 Years of experience in a Help Desk Associate role or related role.
• Fluent English, both verbal and written.
• Stable internet connection, laptop, and headset.
• High level of motivation and persistence.
• Energetic and upbeat.
• Team player.
• Willing to listen to feedback and improve.
Interested? Hiring immediately. Apply now!
Work arrangement
Yes
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