Platform Administration & Onboarding Coodinator

Operational back office role responsible for the day-to-day administration of a commodity trading and price discovery platform, participant onboarding, billing and financial administration. This role keeps the platform running smoothly behind the scenes — managing user accounts, static data, invoicing, onboarding documentation and participant communications — so the front office can focus on operating the platform and engaging with the market.
Responsibilities
Set up and maintain user accounts, access rights and participant profiles on the trading platform.
Configure and maintain client static data and product static data (contract specifications, reference data, instrument listings).
Log, track and manage incident and service request tickets from participants and internal teams, following defined escalation paths.
Maintain operational documentation — user guides, runbooks, FAQs and known-issue logs.
Manage the onboarding documentation workflow — eligibility checks, agreement packs, KYC/AML coordination with Compliance, access provisioning and training scheduling.
Track the onboarding pipeline and participant status, maintaining accurate records and reporting progress against launch targets.
Create and maintain onboarding checklists, runbooks and training materials.
Process participant billing — generating invoices for membership fees, trading fees and data licensing charges in line with the commercial model.
Track payment status, chase outstanding invoices and maintain accurate billing records.
Reconcile platform-generated fee data against invoicing records and flag discrepancies.
Support the preparation of financial reports and revenue tracking for the Steering Committee and
Maintain CRM records, pipeline data and participant engagement logs on behalf of the front office teams.
Coordinate participant communications — platform notices, scheduled maintenance alerts, release notes and newsletters.
Prepare briefing packs, presentation materials and meeting packs for governance meetings and Steering Committee reviews.
Provide general administrative support to the Market Development team — scheduling, document formatting and expense processing.
Shared responsibilities with Middle Office
Monitor surveillance alerts and flag anomalous activity when middle office capacity is unavailable.
Perform daily data quality checks and produce operational reports as needed.
Support rulebook and product specification maintenance.
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.
If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.
KNOWLEDGE, EXPERIENCE AND SKILLS
We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.
1–3 years in operations administration, client onboarding, billing/invoicing, platform support or a similar coordination role within financial services or technology.
Experience with invoicing, accounts receivable or financial administration is desirable.
Experience with user account management, KYC/AML documentation or ticketing systems is desirable.
Highly organised with the ability to manage multiple workstreams and deadlines simultaneously.
Strong written and verbal English communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM tools.
Service-driven mindset — professional, accurate and responsive.
Flexible and willing to work extended hours during go-live and critical platform events.
If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Employment type
Full-time

Work arrangement
Hybrid