Customer Experience Business Analyst - Fix Term Contract 1 Year

The Role
The Business Analyst will work closely with the product, business and technology teams to identify and resolve gaps in requirements to address business problems and customer needs. The role will combine strong business analysis practice with practical use of artificial intelligence to improve the speed, quality and consistency of discovery, requirements definition, process design and delivery.
This role will help the business lean further into AI-driven ways of working. It will identify where AI, automation and better use of data can remove low-value manual activity, improve decision-making and create better customer and colleague experiences. The Business Analyst will test opportunities responsibly, show measurable value and help teams adopt new approaches while maintaining appropriate human oversight, information security and data quality.
The successful candidate will be comfortable working with complex systems, including pricing and data platforms, and moving between process mapping, user journeys, data analysis, user stories, acceptance criteria and lightweight prototypes. They will use AI as a co-pilot, not a substitute for judgement, stakeholder engagement or accountability.
Principal Accountabilities
Own requirements from discovery through delivery, ensuring clear, complete and agreed outcomes.
Lead stakeholder engagement to gather requirements, challenge assumptions and uncover business needs.
Translate business objectives into high-quality user stories, acceptance criteria and process flows.
Own backlog quality and readiness, ensuring priorities are clearly defined and delivery-ready.
Manage analysis activities independently across multiple initiatives with minimal supervision.
Facilitate workshops and discovery sessions to align business, customer and technical requirements.
Analyse and improve business processes to drive efficiency, scalability and customer value.
Define success measures, support testing and validate outcomes against business objectives.
Identify and resolve requirements risks, dependencies, gaps and ambiguities early in delivery.
Use AI tools as part of daily analysis activities to improve research, documentation, backlog refinement and decision-making.
Identify, test and champion practical uses of AI and automation that help teams work smarter while maintaining appropriate governance and oversight.
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.
If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.
KNOWLEDGE, EXPERIENCE AND SKILLS
We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.
Strong business analysis skills across discovery, requirements, process mapping, user stories, acceptance criteria and UAT.
Experience using AI tools to accelerate research, analysis, documentation and automation while validating outputs.
Ability to redesign processes using automation and AI where it adds value.
Understanding of prompt design, output evaluation and iterative testing.
Knowledge of responsible AI principles, including privacy, security and governance.
Ability to translate data and AI opportunities into clear business and technical requirements.
Experience creating prototypes and using evidence to inform delivery decisions.
Experience working with Product Owners and Agile delivery teams.
Proficient in Jira, Confluence and similar delivery tools.
Excellent written and verbal communication skills for technical and non-technical audiences.
Strong facilitation, stakeholder management and influencing skills.
Commercially minded with a focus on customer and business outcomes.
Experience with complex data, pricing, information services or B2B products desirable.
Experience with automation, analytics, low-code platforms or AI-enabled products desirable.
If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Employment type
Full-time

Work arrangement
Hybrid