Deputy Vice President - CCM Operations

Role Purpose: Responsible for leading the pre & post-acquisition operational services for corporate clients for all offered products. The person will have to lead the projects and interact with various development partners, stakeholders to ensure that service level objectives/business requirements are met. This role will also be responsible for process adherence/change/implementation to any regulatory/Legal/Compliance/Credit requirements for corporate legal entities and is also accountable for handling audits for corporate operations.
Role Accountability:
Drive Corporate operation and service excellence for Pre & Post Acquisition by overseeing corporate onboarding, new account processing, corporate renewals, CCPM/Individual Card delivery, KYC Renewal fulfillment for both Legal entities & individuals
Outline a strong Rebate & Invoice processing for corporate clients by defining SOP with inputs from different stakeholders by enhancing customer-facing features or process improvement, drive timeliness and accuracy including in reconciliations
Oversee the corporate remittance and reconciliation process and drive adherence to timelines, accuracy and deliverables as per SLA
Drive consistency in Purchase Requisition, provisioning expense for corporates by measuring spends data in partnership with the Analytics and Finance team and comparing variance between actual and budgeted
Act as a Key Account Manager for servicing and operational needs of key Corporate Clients
Drive and measure the key metrics for the SME Program and deliver results by meeting operational SLAs
Drive strategic initiatives to enable end-to-end digital customer experience by accessing customer concerns, experience gaps / delays
Respond to all audit queries and drive regulatory, Audit changes through the system and have complete solutions built-in
Drive, implement change and ensure Compliance with all aspects of Corporate such as legal agreements, constitutional documents, AML, KYC, Tax and RBI regulations, CERSAI Registration & KYC renewal, Bank Guarantee, filing of charges with ROC
Review all communications such as Sanction letters, Security releases or Invocation letters, etc.
Lead projects for technology / process improvement
Ensure process documentation and compliance adherence
Measures of Success:
Meet all operational SLA's
Lead Agile/critical business projects with timely delivery
Adherence to regulatory and Internal Policy
Accuracy & Reconciliation in corporate payments
Accuracy in Rebate payout & Invoice processing
Process Adherence as per MOU
Technical Skills / Experience / Certifications
Understanding of banking and financial domain.
Understanding of commercial cards
Competencies critical to the role
Verbal and written communication
Process Orientation
Analytical and Problem Solving skills
Teamwork and Collaboration
Qualification: Graduate / Post-Graduate in any stream.
Preferred Industry: Credit Cards, BPO, Banks, NBFCs.

Work arrangement
No