Live opening · Posted 5 days ago
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We are seeking an experienced Senior ServiceNow Developer with deep technical expertise in the Customer Service Management (CSM) module, preferably with B2B business model. In this role, you will lead the design, development, customization, and implementation of high-impact ServiceNow solutions that optimize our customer service operations, automated workflows, and customer portal experiences.
You will collaborate closely with enterprise business analysts, CSM product managers, and cross-functional technology teams to translate complex business requirements into scalable, reliable, and maintainable platform configurations.
The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.
Responsibilities
Solution Architecture & Development: Design, build, test, and maintain ServiceNow CSM applications (B2b Business Model), including Customer Portals (Service Portal/UI Builder), Agent Workspace, Case Management, Omni channel Routing, Virtual Agent, and Performance Analytics.
Integrations: Architect and deploy REST/SOAP web services, Integration Hub spokes, and custom APIs to seamlessly integrate ServiceNow CSM with enterprise platforms (e.g., Salesforce, Jira, Slack, google meet, OKTA, Coveo, Qualtrics, OneTrust, Skill Jar, ZOOM, Astrix, Sumologic etc).
Workflow Automation: Build and optimize complex Flow Designer actions/subflows, business rules, client scripts, script includes, UI actions, and UI policies.
Portal & UI/UX Enhancement: Develop modern, responsive Service Portals and UI Builder components using HTML, CSS/SASS, JavaScript, and AngularJS/React frameworks.
Platform Health & Best Practices: Maintain platform stability, follow ServiceNow out-of-the-box (OOTB) best practices to minimize customization, enforce coding standards, and ensure update set hygiene across non-prod and production environments.
Upgrades & Performance: Lead platform upgrades, perform regression testing, resolve defect backlogs, and optimize system performance/database query efficiency.
Technical Leadership: Conduct code reviews, mentor junior and mid-level developers, and partner with stakeholders to define technical roadmaps for CSM expansion.
Qualifications & Requirements
Bachelor's degree in Computer Science (or related field)
7+ years of hands-on experience developing on the ServiceNow platform, with at least 3–5+ years dedicated to configuring and customizing ServiceNow CSM - B2B Business model
Strong proficiency in JavaScript (ES5/ES6), HTML, CSS, XML, JSON, and AJAX.
Experience with front-end frameworks (AngularJS, Bootstrap, React) and Service Portal / UI Builder development.
Deep understanding of ServiceNow data schemas, Glide API, Script Includes, Business Rules, and Flow Designer.
Hands-on experience with Integration Hub, REST/SOAP APIs, OAuth authentication, and Stream connect
Experience with Agile or Scrum software development methodologies
Ability to multi-task, organize, and prioritize work
Certifications (Required)
ServiceNow Certified System Administrator (CSA) (Required)
ServiceNow Certified Application Developer (CAD) (Required)
Certified Implementation Specialist – Customer Service Management (CIS-CSM) (Required)
Key Competencies & Soft Skills
Strong analytical and problem-solving abilities with a track record of driving technical solutions from design to deployment.
Excellent verbal and written communication skills to bridge technical complexity with business stakeholders.
Proven ability to manage competing priorities in a fast-paced, high-growth environment.
Work arrangement
Yes
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