Telecaller Executive

Company Description SureLocal Technologies, founded in 2019, is a fast-growing Martech company with a team of 100+ professionals dedicated to transforming the digital landscape. The company specializes in Web 3.0 and works closely with industry leaders to deliver innovative solutions that help businesses of all sizes thrive online. SureLocal offers a comprehensive suite of services, including digital marketing, SEO software, business intelligence, and digital innovation. Its 360-degree Martech automation solutions are designed to drive traffic, increase conversions, and strengthen clients’ online presence. Team members collaborate in a dynamic environment focused on measurable results and continuous learning.
Role Description The Telecaller Executive will work full time on-site at the SureLocal Technologies office in Lucknow. This role involves making outbound calls to prospective and existing clients, explaining company services, and generating leads or appointments for the sales team. The Telecaller Executive will respond to inbound inquiries, maintain accurate call logs and customer records in the CRM, and follow up to ensure timely conversion. Daily tasks include meeting call and performance targets, providing clear and professional information, collecting feedback from customers, and coordinating with internal teams to support campaigns. The role also requires adherence to calling scripts, quality standards, and data privacy guidelines.
Qualifications
Candidates should possess strong communication and interpersonal skills, including clear spoken English and Hindi, active listening, and professional telephone etiquette.
Candidates should possess customer service and relationship-building skills, such as empathy, patience, conflict resolution, and the ability to handle objections calmly.
Candidates should possess sales and persuasion skills, including lead generation, basic negotiation, upselling or cross-selling abilities, and goal-oriented mindset.
Candidates should possess basic computer and CRM skills, including data entry accuracy, familiarity with spreadsheets or calling tools, and ability to update records in real time.
Candidates should possess time management and organizational skills, including the ability to manage high call volumes, prioritize follow-ups, and meet daily and weekly targets.
Relevant qualifications include a high school diploma or bachelor’s degree, prior experience in telecalling, customer support, or sales (preferred but not mandatory), and readiness to work full time on-site in Lucknow.

Work arrangement
No