Customer Success Manager - Closer

About the role
What this role actually is.
As a Client Success Manager at License and Scale, you own the client relationship from onboarding through to the result they paid for. Clients come in expecting an outcome. Your job is to make sure they get it, stay engaged, and become a case study, not a churn stat.
You are the single point of contact who keeps clients moving. You run onboarding, set expectations, drive accountability, and spot risk before it turns into a cancellation. You know where every client is in their journey and what they need next.
This seat lives at the intersection of relationship and results. You are part coach, part project manager, part advocate. Retention, satisfaction, and client outcomes are the numbers you own.
Responsibilities
What you will actually do.
01
Own client onboarding
Run the kickoff, set expectations, and get every new client oriented and moving fast. First impressions set the whole relationship.
02
Drive client progress and accountability
Keep clients on track toward their outcome. Regular check-ins, clear next steps, and a push when they stall.
03
Be the single point of contact
Clients always know who to go to. You respond fast, you follow up, and nothing they raise gets dropped.
04
Spot and kill churn risk early
Watch for disengagement, frustration, and silence. Get ahead of cancellations before they happen with proactive outreach.
05
Track every client journey
Know where each client is, what they need next, and how close they are to their result. Keep the CRM and tracking current.
06
Turn results into proof
Capture wins, testimonials, and case studies as clients hit milestones. Feed them back to sales and marketing.
07
Run renewal and expansion conversations
Identify happy clients ready to renew or upgrade and run those conversations cleanly.
08
Report on retention and satisfaction
Track churn, NPS, engagement, and outcomes. Surface patterns leadership needs to see and fix.
Qualifications
Who we are hiring.
Experience in client success, account management, or coaching, ideally in high-ticket info, coaching, or agency services.
Strong relationship skills. Clients trust you and tell you the truth.
Proactive and organized. You hunt risk and follow up relentlessly. Nothing slips.
Comfortable holding accountability conversations and keeping clients moving without being pushy.
Strong written and verbal communication. You run calls and Slack threads with clarity.
Comfortable in a CRM and tracking tools. You keep client data current.
Available during US Eastern business hours, Monday through Friday.
Bonus: you use AI tools to track clients, prep for calls, and stay ahead of risk.
Pay structure
How you get paid.
Salary-based with retention upside. Reviewed as your book and ownership grow.
Starting
$10,000
/ month
Ramping into the program, the clients, and the systems. Taking over onboarding and check-ins.
Established
$15,000
/ month
Owning a full book of clients with retention and satisfaction holding strong.
Senior
$20,000
/ month
Owning client success strategy, driving retention org-wide, and building the playbook as we scale.
Compensation breakdown
Base salary
$10,000 to $20,000 / mo (set on offer based on experience)
Retention bonus
Upside tied to retention and client outcomes
Hours
Full-time, 40 hours / wk
Schedule
Available during US Eastern business hours
Location
Fully remote
Pay frequency
Monthly, the 5th of each month

Work arrangement
Yes