Senior Operations & Performance Manager

London School of Excellence is looking for an experienced Senior Operations & Performance Manager to oversee the day-to-day performance of our operational teams.
This is a people-management and operations role, not a student consultant position.
Key Responsibilities
Manage and monitor staff performance, attendance and daily/weekly tasks.
Ensure deadlines are met and overdue or blocked work is followed up.
Monitor whether students, agents and universities are being contacted by the correct teams.
Oversee application progress, pending actions and CRM updates.
Coordinate communication between Admissions, Student Support, Marketing, Partnerships and other teams.
Identify operational blockers and make sure they are resolved quickly.
Review staff reports and monitor operational KPIs.
Prepare weekly performance reports for senior management.
Improve workflows, internal processes and team accountability.
Requirements
5+ years of professional experience in operations, management, service delivery or a similar role.
3+ years of experience managing or supervising staff.
Strong people-management, organisation and problem-solving skills.
Experience managing workloads, deadlines and performance.
Confident using CRM, task-management and reporting systems.
Excellent communication and leadership skills.
Education-sector experience is desirable, but strong senior management experience is more important.
We are looking for someone who can:
manage people, monitor performance, remove blockers, improve workflow and keep the whole operation moving.
Benefits
Competitive salary based on experience.
Work directly with senior management.
Career progression and professional development.
Opportunity to take ownership of a growing education operation.
To apply: Please send your CV with a short summary of your management experience, including the size of teams you have managed.

Work arrangement
Yes