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EXPERIENCE: 6+ Years
Role Summary
Seeking an experienced SAP CPQ Specialist to provide application support, troubleshoot issues, and deliver enhancements for the SAP CPQ platform. The role will collaborate with business, sales, IT, SAP, CRM, ERP, and integration teams to ensure reliable quote-to-cash operations and continuous improvement.
Key Responsibilities
Provide L2/L3 production support for SAP CPQ incidents, service requests, and recurring issues.
Configure and enhance:
Product catalogs and attributes
Pricing, discounting, and approval rules
Guided selling and configuration logic
Quote workflows and approval processes
Document templates and proposal outputs
User roles, permissions, and access
Analyze root causes and implement sustainable fixes for recurring production issues.
Support integrations between SAP CPQ and CRM, SAP ECC, pricing, tax, order management, and downstream systems.
Monitor interface failures, data synchronization, API calls, and transaction errors.
Translate business requirements into functional designs and technical configuration.
Prepare impact assessments, estimates, test scenarios, and deployment plans for enhancements.
Conduct unit testing, integration testing, regression testing, and support user acceptance testing.
Coordinate releases, transports, defect resolution, and production deployments.
Maintain configuration documentation, support procedures, knowledge articles, and runbooks.
Participate in incident, problem, change, and release management processes through ServiceNow or similar tools.
Work with stakeholders to identify opportunities to improve quote accuracy, sales-cycle time, user experience, and operational efficiency.
Required Qualifications
4–10 years of experience in SAP CPQ implementation, support, or enhancement projects.
Strong knowledge of SAP CPQ configuration, including product modeling, pricing, rules, workflows, approvals, and document generation.
Experience supporting SAP CPQ integrations using APIs, web services, middleware, or integration platforms.
Understanding of quote-to-cash and sales processes, including product configuration, pricing, quoting, approvals, and order handoff.
Experience with production support, incident management, root-cause analysis, and defect resolution.
Strong testing and release-management experience.
Ability to create functional specifications, solution designs, test scripts, and support documentation.
Work arrangement
Hybrid
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