QuickBooks Online Accounting Expert

Role Overview
We are looking for a QuickBooks Online Accounting Expert with strong bookkeeping and accounting experience to support U.S.-based customers. The ideal candidate should have hands-on experience with QuickBooks Online, excellent accounting fundamentals, and strong customer-facing communication skills.
This role requires an individual who can understand customer requirements, troubleshoot accounting-related queries, provide appropriate solutions, and deliver a high-quality customer experience through voice and video interactions.
Key Responsibilities
Provide accounting and bookkeeping support to U.S.-based customers using QuickBooks Online.
Assist customers with QuickBooks Online features, processes, and accounting-related queries.
Demonstrate working knowledge of QuickBooks Online Payroll, Payments, and Sales Tax.
Support customers with data migration and related accounting scenarios.
Understand customer needs and provide appropriate, consultative recommendations.
Explain accounting concepts and product functionality clearly to customers.
Resolve customer queries with strong attention to detail and a customer-first approach.
Handle multiple customer interactions and tasks while maintaining accuracy and quality.
Quickly learn and adapt to new accounting concepts, products, tools, and processes.
Work effectively in a fast-paced virtual environment with minimal supervision.
Maintain service quality during peak and seasonal periods.
Required Qualifications & Skills
3+ years of relevant bookkeeping/accounting experience.
Minimum 1 year of hands-on experience with QuickBooks Online.
Graduation/Post graduation in Accounting & Finance – Bcom/BBA/Mcom/MBA/CA Inter, CWA Inter
Exposure and experience US accounting in a customer facing role
C1 English proficiency

Work arrangement
No