Account Manager – Journals & eBooks (West Africa)

We are seeking a dynamic and results-driven Account Manager to lead the growth of our Journals and eBooks business in West Africa. This role will focus on expanding institutional sales, managing key accounts, and strengthening high-value relationships with consortiums. The ideal candidate will be responsible for driving year-on-year growth, ensuring deeper market penetration, and implementing strategic account management initiatives aligned with regional business goals.
Key Responsibilities:
1. Account & Relationship Management
Cultivate strong relationships with university libraries, research institutions, and government bodies to expand our footprint.
Act as a trusted advisor to institutions, guiding them on emerging trends in Open Access, Digital learning, and Research dissemination.
Engage with Vice Chancellors, Library Directors, Research Heads, and Procurement Teams to ensure long-term customer retention.
Serve as the key relationship manager for all consortiums in West Africa negotiate deals, renewals, and strategic partnerships.
2. Business Growth & Revenue Management
Achieve minimum 20% growth over previous years revenue by identifying new business opportunities and upselling to existing clients.
Develop and execute a strategic account plan to increase eBooks and journal subscriptions across academic institutions, corporates, and government sectors.
Work closely with Global teams to implement pricing, bundling, and subscription models that maximize revenue.
Drive adoption of blended models/ Read & Publish (R&P) agreements ensuring alignment with evolving Open Access (OA) policies as relevant.
3. Market Development & Strategic Initiatives
Identify and engage with potential consortium partners, universities, and professional bodies to drive adoption of Taylor & Francis digital resources.
Collaborate with marketing and product teams to position eBooks and journal collections effectively in the West African market.
Provide market insights and competitive intelligence to shape future account strategies.
4. Internal Collaboration & Reporting
Work closely with internal stakeholders, including marketing, editorial, and customer service teams, to ensure seamless client engagement.
Track account performance, pipeline health, and market trends, providing regular reports and forecasts to leadership.
Participate in regional and global account management meetings, sharing best practices and strategic inputs.
5+ years of experience in B2B account management, institutional engagement, or publishing sales (experience in eBooks, journals, or academic publishing preferred).
Ability to travel across countries in West Africa and, if required, other African regions for key client meetings and industry events.
Proven track record in driving revenue growth, managing high-value accounts, and closing complex deals.
Strong experience in account management, particularly with consortiums.
Knowledge of Open Access, Read & Publish models, and digital content licensing is a strong advantage.
Exceptional negotiation, communication, and stakeholder management skills.

Employment type
Full-time

Work arrangement
Hybrid