Group Leader- Customer Support

Role Name
Role Purpose
Responsibilities Heads
KRA (Key Result Areas)
Machine Availibility
Ensure execution of planned maintenance activities of machines to achieve machine availability
Quality Management
To monitor the compliance to Control Plan & Job Standards, Daily checksheet / monitoring to maintain process health.
Manpower Development
To plan and develop the skill set in Shift members as per roles and responsibility
To Monitor Manpower and glass breakage due to machine 1. Zero Machine breakdown2. Manpower Rotations and Multiskilling's as per schedule3.Manpower Optimizations
To review & reduce repair & maintenance Cost and to reduce cost of Indirect consumables
Safety
To achieve Zero Accidents & to ensure safe working culture amont team
Shift Operations
Enforce discipline in the Shift.
Skills
Technical skills, & Manpower Management skill
Qualification
Diploma- Mechanical
Internal
Customers
Production, SCPL, Stores & HR
TKML
Decision Making Authority
To Approve Deviations in shift, Approve out Pass
Other External Parties/Vendors
Auditors
INTERACTION
Ensuring 5S during the shift.2. Ensuring no miss management in shift.3. Ensuring Maintenance activities in the shift4. Ensuring dolly / pallet repair as per plan5. Attending breakdown as per timeline
Knowledge
1] Good Technical knowledge about electrical & mechanical maintenance2] Knowledge of MTTR & MTBF, preventive maintenance3] Knowledge of critical spares
Year's Of Experience
No of Points during Audit.2. No of deviation and abonormalities
Skill Competency mapping & Level ups and Multiskilling Development
3-10 Years
Requirements
Cost
Budget Vs Actual head countsMachine breakdown HistoryMultiskilling plan Vs actualsIndirect manpower Rotations as per Schedule adherence
Cost of repair & mainteance - budget Vs Actual2. Cost of Consumables Consumptions ,plan vs. actual
Inculcating safety practices within team2) Eliminating unsafe work practices3) Reporting near misses, unsafe acts and conditions
Ensure to carry preventive Maintenance as per plan2. Ensure to carry out 5S activities as per QES procedure3. Ensure to initiate preventive actions
Group Leader- Maintenance (Mechanical)
To manage smooth and efficient operation of Mechanical Maintenance
KPI (Key Performance Indicators)

Work arrangement
No