Live opening · Posted 4 days ago
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What will you be doing?
We’re seeking a talented individual to join our Service Protection team in London on a 12 month FTC, which is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB).
The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance.
We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career.
As Service Protection Analyst, your responsibilities will include among others:
Release Management Support - support the coordination and execution of releases across multiple systems and vendors
Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and escalate risks, issues, and dependencies ahead of release
Support structured release cycles and post-release validation / early life support (ELS)
Contribute to reducing release-related incidents and rework
Service Transition (New & Changing Services)
Support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access)
To be successful in this role, you should:
Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition
Understanding of ITIL practices and service lifecycle governance
Ability to assess risk, apply structured challenge, and support governance decisions
Experience working in multi-system, multi-vendor environments
Strong analytical skills with ability to interpret and present data for decision making
Effective communication and stakeholder coordination skills
Desired:
ITIL Foundation v4, with further ITIL qualifications desirable
Employment type
Full-time
Work arrangement
Hybrid
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