Wealth Platform Support Analyst - 12 Month FTC

What will you be doing?
We’re seeking a talented individual to join our team in Glasgow on a 12 month FTC, which is responsible for focusing on the operational support of our Core Wealth platforms and the associated users of these. Working closely with both business stakeholders and our third party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests.
As Wealth Platform Support Analyst, your responsibilities will include among others:
Level 2 technical support of our core Wealth Management platforms
Work with our suppliers and internal development teams in incident, request, and change management processes
Prioritising technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintained
Provide support for application configuration, releases and upgrades.
Problem analysis and resolution for application problems, in conjunction with the business users and third party suppliers where necessary.
Participation in testing and release management.
To be successful in this role, you should:
Previous experience of working in Wealth Management or similar with an understanding of Portfolio management suites and trading platforms
Previous experience in an Application Support role or similar
Proficient IT skills in core Microsoft Office systems
Previous experience / awareness of SQL, Rest API, JIRA, and Confluence
Analytical way of thinking along with an eye for detail and be a first-class problem solver
Delivery focused, able to multi-task and very much a team player
Desired:
Knowledge of key applications such as Iress, Avaloq, Fidessa would be highly desirable

Employment type
Full-time

Work arrangement
Hybrid