Customer Success Engineer

Company Description D3V Technology Solutions is a specialized Google Cloud Partner focused on software development, infrastructure management, DevOps, Kubernetes, and data engineering. The company helps startups and small to medium-sized businesses design, build, and optimize cloud-native solutions on Google Cloud. D3V emphasizes scalable architectures, secure deployments, and automation to increase operational efficiency and reduce costs. Guided by a mission to deliver enterprise-level value to growing organizations, D3V partners closely with clients to modernize their technology stack and improve business outcomes.
Role Description The Customer Success Engineer is a full-time remote role responsible for ensuring that clients gain maximum value from D3V’s Google Cloud solutions and services. Day-to-day responsibilities include providing technical support to customers, diagnosing and troubleshooting issues related to cloud infrastructure and applications, and coordinating with engineering teams to resolve complex problems. The role involves onboarding new customers, guiding them through best practices, and proactively monitoring environments to identify and address potential risks. The Customer Success Engineer will also document solutions, contribute to knowledge bases, and communicate clearly with both technical and non-technical stakeholders to drive adoption, satisfaction, and long-term retention.
Qualifications
Strong Technical Support and Troubleshooting skills to diagnose, resolve, and prevent issues in cloud-based environments.
Customer Support experience, including handling inquiries, managing expectations, and delivering clear, empathetic communication.
Knowledge of Network Security and Cybersecurity principles to help safeguard client infrastructures and data.
Familiarity with cloud platforms (preferably Google Cloud), basic DevOps concepts, and monitoring/logging tools.
Ability to interpret logs, metrics, and alerts, and translate technical findings into actionable recommendations for customers.
Excellent written and verbal communication skills, with the ability to work effectively in a remote, collaborative setting.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
Relevant certifications (e.g., Google Cloud, security or networking certifications) are a plus.

Work arrangement
Yes