Sr. Customer Success Engineer

Company Description D3V Technology Solutions is a specialized Google Cloud Partner focused on software development, infrastructure management, Kubernetes, DevOps, and data engineering. The company helps startups and small to mid-sized businesses unlock enterprise-level value through tailored Google Cloud solutions. Team members collaborate with cloud experts and work on modern, scalable architectures and high-impact projects. D3V emphasizes technical excellence, continuous learning, and practical solutions that drive measurable business outcomes.
Role Description The Sr. Customer Success Engineer is a full-time remote role responsible for ensuring customers gain maximum value from D3V’s Google Cloud-based solutions. This role includes owning technical customer relationships, providing advanced technical support, and guiding clients through troubleshooting complex issues across infrastructure, applications, and security. The engineer will collaborate with internal development, DevOps, and data engineering teams to resolve incidents, optimize deployments, and recommend best practices. Daily activities include responding to support requests, performing root-cause analysis, documenting solutions, leading customer success calls, and contributing to knowledge base and process improvements. The Sr. Customer Success Engineer will also help customers adopt new features, improve reliability and performance, and support ongoing cloud security and compliance efforts.
Qualifications
Strong technical support and troubleshooting skills, with experience handling complex, multi-layered customer issues.
Customer support experience, including managing escalations, communicating clearly with technical and non-technical stakeholders, and driving customer satisfaction.
Knowledge of network security concepts and practical experience implementing security controls in cloud or distributed environments.
Understanding of cybersecurity principles, including threat detection, risk mitigation, and secure configuration best practices.
Experience with Google Cloud Platform or other major cloud providers (AWS, Azure), especially in infrastructure, Kubernetes, or DevOps contexts.
Ability to analyze logs, monitor systems, and use observability tools to perform root-cause analysis and performance tuning.
Excellent written and verbal communication skills and the ability to work effectively in a fully remote, distributed team.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
Relevant certifications (e.g., Google Professional Cloud Engineer, Security certifications) are a plus.

Work arrangement
Yes