Branch Manager

Company Description Bajaj Life Insurance is one of India’s fastest-growing life insurance companies, offering a diverse portfolio of ULIPs, term plans, retirement, and child policies to support long-term financial security. With over 3.47 crore policyholders, significant assets under management, and a strong claim settlement ratio, the company is focused on financial protection, wealth creation, and peace of mind. Bajaj Life leverages digital platforms, including an extensive WhatsApp Conversational Platform, to deliver convenient and accessible customer service. Backed by 598 branches, more than 1.61 lakh insurance consultants, and leading bank partnerships, the company provides wide-reaching, customer-first solutions. Bajaj Life fosters an innovative and collaborative culture for its 27K+ employees and has been consistently recognized with prestigious awards for digital innovation and employer excellence.
Role Description This is a full-time, on-site Branch Manager role based in Lucknow. The Branch Manager oversees branch operations, ensuring efficient service delivery, compliance with company policies, and achievement of sales and revenue targets. The role involves leading and coaching the branch team, driving insurance product sales, monitoring performance metrics, and implementing local business development initiatives. The Branch Manager collaborates with insurance consultants and partner channels, manages customer relationships, and resolves escalated issues to maintain high service standards. The role also requires regular reporting to regional leadership, contributing insights to improve processes, and promoting Bajaj Life’s customer-first and ethical business culture.
Qualifications
Proven experience in branch management, retail banking, or insurance operations, with a track record of achieving sales and service targets.
Strong leadership and people management skills, including team coaching, performance management, and staff development.
Customer relationship and stakeholder management skills, with the ability to handle escalations and maintain long-term client trust.
Business development and sales skills, including local market understanding, networking, and execution of growth initiatives.
Operational and compliance skills, including process adherence, risk awareness, and familiarity with regulatory guidelines in financial services.
Excellent communication and interpersonal skills, with proficiency in English; knowledge of local languages is an advantage.
Bachelor’s degree in Business, Finance, Management, or a related field; an MBA or relevant professional certifications in insurance or financial services are a plus.
Comfort with digital tools, CRM systems, and reporting dashboards to manage branch performance and customer service.
Ability to work on-site in Lucknow, adapt to a fast-paced environment, and align with Bajaj Life’s values of integrity, customer centricity, and innovation.

Work arrangement
No