Credit Controller

About the Role
We are looking for an experienced Credit Controller with at least 3 years of hands-on credit control experience, ideally within a UK SME, UK accounting practice, or UK-focused business environment.
The successful candidate will be responsible for managing outstanding customer accounts, ensuring invoices are paid on time, maintaining accurate records, and communicating professionally with clients regarding overdue payments.
Hands-on experience using Xero is essential for this role.
Key Responsibilities
Manage the full credit control process for a portfolio of UK SME clients/customers
Monitor outstanding invoices and aged debtor reports
Contact customers regarding overdue payments via email and telephone
Follow up consistently on outstanding balances and agreed payment dates
Allocate and reconcile customer payments accurately
Investigate and resolve account queries and payment discrepancies
Maintain accurate customer account records in Xero
Issue statements and payment reminders
Escalate long-outstanding or problematic accounts when required
Work closely with Finance and Accounts teams to resolve queries
Assist with cash-flow management by ensuring timely collection of outstanding debt
Maintain professional and positive relationships with customers
Prepare regular reports on aged debt, collections and outstanding balances
Ensure all credit control activities are accurately documented and up to date
Essential Requirements
3+ years of hands-on Credit Control experience
Hands-on experience using Xero – essential
Previous experience working with UK SMEs – essential
Strong understanding of UK invoicing, accounts receivable and credit control processes
Experience managing aged debtor accounts
Proven experience following up and collecting outstanding payments
Strong reconciliation and account administration skills
Excellent attention to detail and numerical accuracy
Confident communicating with customers by email and telephone
Strong written and spoken English
Ability to work independently in a fully remote environment
Good organisational and time-management skills
Highly Advantageous
Experience working in a UK Accounting Practice
Experience managing multiple UK SME client accounts
Knowledge of UK VAT and general accounting processes
Experience with other accounting or finance systems
Experience handling disputed invoices and complex customer queries
Systems & Technology
Candidates should be comfortable working remotely with:
Xero – mandatory
Microsoft Excel / Google Sheets
Microsoft Office / Google Workspace
CRM, accounting and communication platforms

Work arrangement
Yes