Manager, Remote Service & Training Center Europe

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Say Hi! to your next challenge — explore the opportunity and apply below!
Your mission
Hiab is establishing a brand-new European Remote Service & Training Center in Meppel, and we are looking for a senior, hands-on Manager to operationally build, lead, and develop this strategic hub.
Serving Our Core European Markets While Supporting Independent Importers Across Other European Regions, This Center Will Drive Customer Success Through Two Distinct, Critical Pillars
Remote monitoring & diagnostics: Utilizing advanced data and IoT platforms to provide predictive, real-time remote monitoring and diagnostics support, maximizing equipment uptime.
Technical & product training: Designing and delivering world-class technical training for dealers, importers, end customers, and Hiab service technicians.
As the Manager, Remote Service & Training Center Europe, you will act as a high-visibility focal point, bridging the gap between digital data analytics, practical field service, and continuous technical education.
Key Responsibilities
Center setup & Team leadership
Operational setup: Build workflows, establish ticketing processes, and implement Service Level Agreements (SLAs) for the new Meppel center
People management: Recruit, onboard, coach, and manage a dual-focused team of remote diagnostics specialists and technical trainers
Collaboration: Act as a central point of contact for local Customer Service Centers (technical helpdesks and field services), product development, and global data teams
Leg 1: Remote services
Condition monitoring: Lead the day-to-day monitoring of incoming telemetry alerts, performing diagnostics on mechanical, hydraulic, and electrical systems
Value delivery: Drive the adoption of HiPerform solutions, ensuring customers under our ProCare agreements receive actionable, fact-based repair and operational recommendations
Data utilization: Collaborate with data teams to combine multiple data sources, utilizing business intelligence and data visualization tools to optimize fleet performance and predict maintenance needs
Knowledge management: Oversee the creation and maintenance of technical knowledge articles and documentation to standardize global troubleshooting
Leg 2: Technical & Product Training
Training delivery & strategy: Ensure the center designs, schedules, and delivers top-tier technical training covering Hiab’s equipment portfolio, control systems, and digital tools
Audience alignment: Tailor complex technical training curricula in collaboration with Hiab’s equipment divisions to suit different stakeholder needs, from independent regional importers to internal service engineers
Competency development: Map regional skill gaps across European markets to ensure training material directly addresses local needs and safety standards.
What We Are Looking For
Education: Bachelor’s or Master’s degree in Mechanical, Electrical, Operations, or a similar technical field
Leadership: Proven experience in team leadership or supervisory roles, ideally in a multicultural or matrix organization
Industry domain: Solid experience in heavy equipment maintenance, diagnostics, problem-solving, and troubleshooting (hydraulics, engines, and electrical systems)
Telemetry & digital: Familiarity with machine telemetry solutions (Edge gateways, control systems, M2M connectivity) and remote monitoring service environments
Data & Analytics: Familiarity with Business Intelligence tools (e.g. Google Data Studio) and an interest in data visualization
Methodologies: Understanding of Agile development methodologies and experience working with modern ticketing systems
Communication: Exceptional written and verbal communication skills in English. Ability to translate complex technical data analyses into clear, actionable presentations for business and operational stakeholders. Other European languages (e.g., Dutch, German, French) are highly valued
Mindset: Highly energetic, proactive, and collaborative, with a passion for developing a superior customer experience.
What We Offer
A unique "greenfield" opportunity to shape and grow a brand-new, highly visible center within a market-leading global company
A dynamic role bridging digital innovation (IoT/telematics) with hands-on technical education
A collaborative, international environment with opportunities for professional growth within the wider Hiab network.
Ready to apply?
Click on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.
Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.
We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
www.hiabgroup.com

Work arrangement
Yes