Key Account Manager

Enterprise Account Manager – Freight Brokerage | REMOTE
Have you managed freight for General Motors, CarMax, Enterprise Rent-A-Car, Element Fleet, or Knapheide?
We want to talk to you.
100% Remote Opportunity
A growing transportation and freight brokerage company is looking for an experienced Enterprise Account Manager who understands what it takes to manage complex, high-volume finished-vehicle freight and keep major customers moving — all while working remotely.
This is not a traditional customer service role.
We're looking for someone with hands-on freight brokerage/3PL account management experience who has managed transportation for General Motors, CarMax, Enterprise Rent-A-Car, Element Fleet, Knapheide, OR similar finished-vehicle customers.
You do NOT need experience with all five companies. Experience with any one or more of these customers is valuable.
Even better, we're especially interested in someone who can bring an established book of business and existing customer relationships to the table.
If you know how to manage demanding customers, solve transportation problems, work with carriers, price freight and keep shipments moving when things don't go according to plan — this could be an opportunity to take your career and earning potential to the next level without giving up the flexibility of working from home.
Why Consider This Opportunity?
This is an opportunity to step into a role where your existing freight brokerage and enterprise-account experience can make an immediate impact — from wherever you work best.
You'll have the opportunity to:
Work remotely
Own and grow a portfolio of established customer accounts
Manage finished-vehicle freight for major customers
Build long-term relationships with major shippers
Bring and grow an existing book of business
Expand your book of business
Work in a fast-paced, entrepreneurial transportation environment
Have meaningful responsibility for customer relationships and financial results
Pursue future career growth and leadership opportunities
What You'll Own
As an Enterprise Account Manager, you'll be responsible for managing and growing major finished-vehicle customer accounts while serving as a primary point of contact for their transportation needs.
Manage and grow customer accounts involving finished vehicles
Serve as the primary point of contact for day-to-day customer transportation needs
Manage existing freight while identifying opportunities to expand the business
Build strong, long-term relationships with key customer contacts
Analyze customer needs and develop transportation solutions
Quote and negotiate freight while balancing service and profitability
Coordinate with carriers and internal teams to ensure freight is covered and delivered
Troubleshoot problems quickly and become the person customers rely on when something goes wrong
Manage daily shipments with a strong focus on service, accuracy and reliability
Develop strategies to increase revenue, gross profit and customer retention
Collaborate with teammates on pricing, capacity and account implementation strategies
Research and identify opportunities to expand your book of business
Leverage existing customer relationships and a book of business, when applicable
Track activity, opportunities and account performance through CRM/TMS systems
What We're Looking For
The most important qualifications:
Hands-on freight brokerage/3PL account management experience
Experience managing finished-vehicle freight
Experience managing accounts for General Motors, CarMax, Enterprise Rent-A-Car, Element Fleet, Knapheide, OR similar finished-vehicle/automotive customers
You do NOT need experience with all of these companies — experience with one or more is relevant
An existing book of business and transferable customer relationships is strongly preferred
1–3+ years of experience in logistics, freight brokerage, transportation or a related environment
Strong understanding of freight pricing, capacity and transportation operations
Experience managing the day-to-day needs of active shipper accounts
Experience working with TMS and/or CRM platforms
Ability to analyze freight activity, customer needs and business opportunities
Strong proficiency with Microsoft Office and Google Workspace
Experience with VLOOKUPs, pivot tables and reporting is a plus
You'd Be a Great Fit If You...
Have actual freight brokerage account-management experience
Have managed finished-vehicle freight
Have experience working with one or more of the target customers listed above
Have an existing book of business you can bring with you
Have established relationships with shippers, fleet customers, automotive customers or other major accounts
Know that managing an enterprise account is about more than answering emails
Can handle high-volume freight and high-expectation customers
Know how to build relationships while protecting profitability
Are comfortable picking up the phone and solving problems
Can manage multiple shipments, customers and priorities without losing the details
Understand revenue, gross profit and customer retention
Don't wait for someone else to solve a customer problem
Thrive in a fast-paced brokerage environment
Take ownership of your accounts and your results
Have the urgency and persistence required to keep freight moving
Are self-motivated and productive while working remotely
If you've successfully managed finished-vehicle freight for one or more major customers and you're ready for a remote opportunity where your experience — and potentially your existing book of business — can make an immediate impact, we want to hear from you.
Education & Experience
High School Diploma, GED or equivalent experience required
Freight brokerage/3PL account management experience required
Finished-vehicle freight experience required
Experience with one or more major finished-vehicle customers strongly preferred
Existing book of business and transferable customer relationships strongly preferred
Physical Requirements
Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus, with or without corrective lenses
Significant walking or other means of mobility
Ability to work in a seated position for extended periods, up to 8 hours
Ability to reach, bend, stoop, push and pull
Frequently lift up to 35 pounds and occasionally lift/move up to 40 pounds
Working Conditions
Remote work environment
Schedule may vary based on business needs and may include evenings, weekends, holidays and extended hours
Must have a reliable workspace and the ability to work independently
Primarily computer-based work with frequent phone, email and virtual communication
Occasional company meetings, events or travel may be required
Apply today!

Work arrangement
Yes