Client Relationship Manager

Company Description SnazzyHR is an HR and recruiting technology company focused on delivering powerful tools without enterprise-level costs or complexity. The platform helps startups, independent recruiters, and growing firms streamline hiring and daily HR administration through a scalable, multi-layered solution. SnazzyHR replaces bloated, legacy software with a smarter, more efficient way to manage an administrative workforce. With an emphasis on cost-effective scale, streamlined hiring, and simplified HR processes, SnazzyHR enables organizations to focus on their people rather than their paperwork.
Role Description The Client Relationship Manager is a full-time remote role responsible for building and maintaining long-term relationships with SnazzyHR clients. This role oversees client onboarding, provides product guidance, and ensures clients receive timely support and proactive communication. The Client Relationship Manager will gather and analyze client feedback, collaborate with internal teams to improve the customer experience, and help identify opportunities for account growth and retention. Daily activities include conducting virtual check-ins and demos, resolving service issues, documenting interactions in CRM tools, and preparing reports on client health and engagement. The position also involves partnering with sales, product, and support teams to align client needs with SnazzyHR’s evolving platform capabilities.
Qualifications
Candidates should possess skills in client relationship management, customer success, and account management.
Candidates should possess skills in communication, presentation, and active listening.
Candidates should possess skills in problem-solving, conflict resolution, and negotiation.
Candidates should possess skills in CRM software usage, data analysis, and reporting.
Candidates should possess skills in time management, organization, and remote collaboration.
Experience working with SaaS, HRTech, or recruiting platforms is highly beneficial.
Previous experience in client-facing roles such as Customer Success, Account Management, or Consulting is preferred.
Bachelor’s degree in Business, Communications, Human Resources, or a related field, or equivalent practical experience.
Comfort working in a fast-paced, startup or growth-stage environment with evolving processes.

Work arrangement
Yes