VP of Operations

VP of Operations
Comprehensive Mobile Insurance Company, Inc. (CMIC)
Location
Phoenix, Arizona — On-site
Travel
Limited travel (a few days per month/quarter) for conferences, sister company office visits, and customer/market visits
Type
Full-time
Job Description
Comprehensive Mobile Insurance Company (CMIC) is a health insurance carrier with dental, audiology, vision, and podiatry policies that benefit the underserved in long-term-care facilities. Our mission is to serve the underserved. CMIC is seeking a full time VP of Operations and EOS Integrator due to our growth. Our headquarters is located at the 101 and 7th Street in North Phoenix, and CMIC promotes a mission-driven, team-oriented environment.
The VP of Operations will be responsible for:
Company-Wide Operational Excellence – build scalable, repeatable systems and processes across the whole business and ensure that they are followed. Establish effective communication channels throughout the company for cross-functional harmony.
Project Management & Accountability – translate strategic vision into actual implementation. Establish clear organizational ownership and accountability with consistently met deadlines.
Leadership, People & Culture – maintain existing healthy, mission-driven organizational culture while scaling. Develop direct reports to grow with the organization and lead their functions effectively.
Policyholder Conversion & Retention – work with Head of Insurance Operations to ensure customer success throughout policy sale, onboarding, and ongoing payment compliance.
Financial Stewardship – oversee budgeting and cashflow forecasting workstreams with CEO & finance team and prudently manage costs through significant growth/scaling.
Accurate, Timely KPI & Financial Reporting – develop and maintain real-time reporting for KPIs, profit & loss / cash flow, and operational inputs to manage the business.
Data & Systems – oversee the integration, administration, and, when needed, implementation of core technology systems, with focus on Dynamics 365 (sales CRM & policy management system), QuickBooks Desktop, & ePayPolicy
Shared Services & External Vendor Management – oversee finance organization and ensure accurate, timely completion of closing books, su