Senior Account Manager

We’re looking for an experienced, commercially driven Senior Account Manager to lead and grow key client relationships across North America. This is a highly visible role for someone who thrives on building strategic partnerships, identifying new opportunities, and delivering innovative branded merchandise, gifting, and product solutions.
This goes beyond traditional account management. You’ll own and expand major client relationships, uncover new business opportunities, and work closely with global creative, sourcing, compliance, and supply chain teams to bring premium product concepts to life.
What You’ll Do
Serve as the senior relationship lead for key beauty, retail, and FMCG clients across North America
Build trusted partnerships with stakeholders across marketing, procurement, and senior leadership
Develop and execute strategic account plans focused on revenue and margin growth
Identify opportunities to expand existing relationships and develop new business
Own complex client projects from initial brief through production and final delivery
Lead the development of bespoke branded merchandise, gifting, and product solutions
Partner with creative, sourcing, compliance, and supply chain teams to deliver innovative programs
Ensure solutions meet brand standards, sustainability commitments, and premium product expectations
Collaborate closely with international teams while serving as the primary point of contact for North American clients
Represent the business through client meetings, industry events, and travel across the U.S. and Canada
Help shape and execute the broader North American growth strategy
What We’re Looking For
You’re a relationship-driven commercial leader who understands how to turn client needs into creative, commercially successful product solutions. You’re comfortable operating independently, navigating complex global organizations, and identifying opportunities to grow accounts.
Ideal experience includes:
Significant experience as an Account Director, Client Director, or Senior Account Manager
Proven success managing and growing major client relationships
Background in branded merchandise, promotional products, gifting, product development, retail marketing, beauty, or FMCG
Strong track record against revenue, margin, and growth targets
Experience developing bespoke products from concept through production
Knowledge of product development, sourcing, manufacturing, and global supply chains
Experience working with premium or luxury brands
Strong commercial negotiation, presentation, and influencing skills
Experience collaborating with international and cross-functional teams
Understanding of sustainability, ethical sourcing, and supplier management
Ability to thrive in a fast-paced, entrepreneurial environment
What Success Looks Like
You’ll establish yourself as a trusted advisor to key North American clients, expand existing relationships, uncover new opportunities, and deliver sustainable revenue and margin growth. You’ll also play an important role in connecting clients with global delivery teams and bringing creative, commercially viable product solutions to market.

Work arrangement
Yes