Account Manager (Client Service)

Company Description Social Matters is a marketing agency that helps brands build meaningful connections with their audiences in the digital space. The team focuses on strategic content creation from the foundational stages of a brand, ensuring it enters and grows in the digital world with impact. By combining ideation, creation, amplification, and optimization, Social Matters keeps client brands aligned with evolving industry trends. Diverse specialists in copy, design, strategy, advertising, and client relations collaborate to maximize business outcomes and maintain strong client partnerships.
Role Description This is a full-time, on-site Account Manager (Client Service) role based in Hyderabad. The Account Manager will serve as the primary point of contact for clients, building strong relationships, understanding their business objectives, and translating them into clear briefs for internal teams. Day-to-day responsibilities include coordinating with creative, strategy, and performance teams, overseeing campaign execution, tracking deliverables, and ensuring projects are delivered on time and within scope. The role also involves preparing reports, presenting performance insights, proactively identifying opportunities for client growth, and managing expectations to ensure client satisfaction. The Account Manager will contribute to proposals, participate in client meetings, and help refine processes to improve service quality and efficiency.
Qualifications
Client relationship management and account handling skills, including ability to understand client needs, manage expectations, and maintain long-term partnerships.
Project coordination and organizational skills, with experience managing timelines, deliverables, and cross-functional collaboration.
Knowledge of digital marketing and social media, including understanding of campaigns, content, and analytics for brand growth.
Strong communication and presentation skills, with clear written and verbal communication and comfort in client-facing discussions.
Analytical and problem-solving abilities to interpret performance data, address challenges, and propose actionable recommendations.
Ability to work in a fast-paced, collaborative environment and manage multiple accounts or projects simultaneously.
Prior experience in account management, client servicing, or agency-side roles in marketing or advertising is preferred.
Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.

Work arrangement
No