Voice Process(salary upto 28k)

Company Description HR TEAM is a professional services organization focused on providing reliable, efficient, and customer-oriented support solutions. The company offers a range of services designed to help businesses streamline operations and enhance customer interactions. HR TEAM emphasizes quality, consistency, and strong communication in all service delivery. Team members are encouraged to collaborate, learn, and grow within a supportive environment. The organization values integrity, performance, and long-term partnerships with clients.
Role Description This is a full-time, on-site Voice Process role based in Bengaluru, with a salary up to 28k. The Voice Process professional will handle inbound and outbound calls, respond to customer inquiries, and provide clear and accurate information. Responsibilities include resolving issues, documenting interactions, and following established processes and scripts where required. The role involves coordinating with internal teams, escalating complex cases, and ensuring service levels and quality standards are met. The position requires adherence to schedules, maintaining professionalism on calls, and contributing to continuous improvement in customer experience.
Qualifications
Candidates should possess strong Communication and Customer Service skills.
Candidates should possess solid Analytical Skills and a focus on Business Process Improvement.
Candidates should possess the ability to deliver Training and support process adherence.
Candidates should have good listening skills, patience, and conflict-resolution abilities.
Candidates should be comfortable working in shifts if required and managing call volume efficiently.
Prior experience in a voice process, contact center, or customer support role is an advantage.
A minimum of a high school diploma or equivalent is required; further education is beneficial.

Work arrangement
No