Customer Success Manager

Company Description NES Automation Pvt. Ltd. is a leading provider of home automation, home theater, and security solutions, focused on transforming modern living spaces with smart technology. Based in India, the company designs and implements customized systems that enhance comfort, convenience, and safety for homeowners. Its offerings include intelligent control of lighting, climate, and appliances, immersive home theater experiences, and advanced surveillance and access control solutions. NES Automation combines cutting-edge technology with expert craftsmanship to deliver tailored, future-ready smart homes. Through active social media engagement, the company showcases its latest projects, trends, and insights, helping customers discover new possibilities in intelligent living.
Role Description The Customer Success Manager is a full-time, on-site role based in Indore, responsible for ensuring a positive and long-term experience for NES Automation’s customers. In this role, the individual collaborates with clients to understand their needs, guide them through onboarding, and ensure effective use of home automation, theater, and security solutions. Day-to-day activities include managing customer accounts, monitoring satisfaction levels, addressing issues, and coordinating with technical and sales teams to resolve concerns and optimize system performance. The role also involves driving customer retention through proactive communication, regular check-ins, and identification of opportunities for upgrades or additional services. The Customer Success Manager is expected to maintain detailed records, analyze feedback, and contribute to continuous improvement of customer experience processes.
Qualifications
Strong customer satisfaction and customer service skills to ensure a positive experience throughout the customer lifecycle.
Proficiency in customer retention and relationship building to maintain long-term, trust-based client partnerships.
Solid analytical skills to interpret customer data, identify trends, and recommend improvements.
Excellent communication and interpersonal skills, with the ability to explain technical concepts in clear, accessible language.
Experience in customer-facing roles, preferably in technology, home automation, or related industries.
Ability to work on-site in Indore, collaborate with cross-functional teams, and manage multiple accounts simultaneously.
Bachelor’s degree in Business, Engineering, Communications, or a related field, or equivalent practical experience.
Familiarity with CRM tools and basic project management practices is an advantage.

Work arrangement
No