Live opening · Posted 2 days ago
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Description supplied by the original job listing.
What You'll Be Doing
You'll be part of a retention team , meaning customers come to you. Your mission is to understand why they want to leave, offer the right solution, and turn a potential cancellation into a positive experience. You'll also spot opportunities to recommend services that genuinely add value.
Handle inbound calls in Italian from customers considering cancellation
Find solutions, offer alternatives, and build loyalty
Advise on products, promotions, and exclusive offers
Upsell and cross-sell where it makes sense
Hit quality and performance targets
What We're Looking For
Fluent Italian (mandatory) + good English
Experience in customer service or call center (preferred, not required)
Good communicator, solution-oriented, calm under pressure
Reliable, punctual, and comfortable with basic computer tools
The package
Base salary €920 gross/month
Performance bonus up to €360 gross/month
Language allowance (IT+EN) €250 gross/month
Meal allowance €10.20 net/day
Assiduity allowance €110 gross/month
Flex work allowance €60 net/month
Why this role?
This isn't just another call center job. It's a stable, well-paid international opportunity where your language is your biggest asset - and it's rewarded accordingly. Permanent contract, remote setup, real career progression, and a team that's built to grow.
If you're fluent in Italian and ready to take the next step, we'd love to talk.
Apply now
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Skills: italian,sales,english,customer service
Work arrangement
Yes
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