Customer Support Representative

About The Company
Spectrum, a leading provider of communication and entertainment services, is committed to delivering innovative solutions that connect individuals and businesses across the United States. As part of Charter Communications, Spectrum offers a comprehensive suite of products including high-speed internet, television, mobile, and voice services. With a focus on customer satisfaction and technological excellence, Spectrum strives to enhance the quality of life for its customers by providing reliable and cutting-edge connectivity options. Our dedication to community engagement, technological innovation, and employee development makes Spectrum a dynamic and rewarding place to build a career.
About The Role
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum's reputation.
How You'll Make An Impact
Resolve customer inquiries and troubleshoot Video, Internet, and Streaming issues using Spectrum's diagnostic tools.
Manage account activation, maintenance, and billing concerns through thoughtful phone support.
Recommend upgrades and solutions based on customer needs to enhance product value.
Process orders and navigate account management systems for new sales and account updates.
Facilitate escalations and determine if field visits are needed for complex issues.
Contribute ideas to improve the customer experience and build long-term relationships.
Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.
Working Conditions
Office environment with various schedules including holidays.
Qualifications
Required Qualifications
Education
High school diploma or equivalent.
Experience
Customer service and sales or retention experience.
Skills
Ability to read, write, speak, and understand English fluently.
Knowledge of Spectrum products and troubleshooting for Video, Internet, and Voice repair.
Proficiency in billing systems.
Strong verbal and written communication skills.
Complex problem-solving abilities.
Quick thinking, goal orientation, ambition, and determination.
Strong follow-up skills, accuracy, multitasking, and attention to detail.
Positive phone demeanor and excellent customer service skills.
Ability to use personal computers and relevant software including Microsoft Office Suite and intranet navigation.
Preferred Qualifications
Experience of 1+ years working in cable operations or a telecommunications call center.
Benefits
At Spectrum, our employees are more than just staff—they are valued team members contributing to our success. We offer a comprehensive pay and benefits package that rewards your contributions and supports your overall well-being at every stage of life. Our benefits include competitive salary ranges, health insurance options, retirement plans, paid time off, and opportunities for professional growth. We believe in fostering a positive work environment that encourages development, recognition, and work-life balance, ensuring our employees feel supported and motivated to excel in their careers.
Equal Opportunity
Spectrum is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees and applicants are treated with respect and fairness. We welcome applications from individuals with disabilities, veterans, and those from diverse backgrounds. Our hiring practices are designed to promote equal opportunity and to ensure that everyone has a chance to succeed and grow within our organization.

Work arrangement
Yes