IT support Analyst

About The Company
Vaco LLC is a leading provider of staffing, consulting, and managed services, dedicated to delivering innovative solutions to organizations across various industries. With a strong commitment to excellence, Vaco LLC specializes in connecting talented professionals with dynamic companies to foster growth and success. Our company values integrity, collaboration, and continuous improvement, striving to create a positive impact for both clients and employees. As an organization, we prioritize diversity and inclusion, ensuring equal opportunities for all individuals seeking to join our team and contribute to our mission of empowering businesses through exceptional talent and expertise.
About The Role
The IT Support Analyst role at Vaco LLC is a vital position responsible for providing frontline technical support to end users globally, with a primary focus on desk-side incident response for US-based staff and Microsoft Entra ID account and access administration. This is a permanent, full-time position based in the United States, working standard US business hours. The successful candidate will serve as the first point of contact for most day-to-day technical issues, ensuring reliable, prompt, and effective support for end users. The role offers an excellent opportunity for individuals seeking to develop their IT support skills in a dynamic environment, with exposure to various technologies and service management practices. The IT Support Analyst will work closely with a small, collaborative IT team, contributing to maintaining high service standards and supporting the company's technological infrastructure to enable business continuity and operational excellence.
Qualifications
Candidates should possess a strong foundational knowledge of IT support principles, with prior experience in a helpdesk or desktop support role preferred. Familiarity with Microsoft Entra ID (Azure AD) user and group administration is essential, along with basic understanding of Exchange Online management. Proficiency in supporting Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive is required. Candidates should demonstrate excellent customer service skills, with the ability to communicate technical concepts clearly and patiently to end users at all levels. Basic troubleshooting skills for Windows devices, mobile devices, and common business applications are necessary. A solid understanding of networking concepts, including Wi-Fi and VPN troubleshooting, is beneficial. Knowledge of endpoint management tools like Intune and prior exposure to business applications such as ERP or CRM systems is a plus. The ideal candidate will be adaptable, able to prioritize tasks effectively, and committed to continuous learning and professional growth.
Responsibilities
The IT Support Analyst will be responsible for serving as the primary contact for end-user IT support requests through various channels including ticketing systems, phone, or in person. They will provide desk-side support to US-based employees, assisting with hardware, software, and connectivity issues, and remotely supporting users in other regions. The role involves troubleshooting and resolving issues related to laptops, desktops, mobile devices, and peripherals, ensuring minimal disruption to end users. Managing user accounts, group memberships, and access permissions within Microsoft Entra ID (Azure AD) is a core duty, alongside performing basic Exchange Online administration tasks such as mailbox permissions, distribution list updates, and shared mailbox management. The analyst will fulfill standard IT service requests, including software access, equipment provisioning, mailbox and permission changes, and account setup or deactivation. Supporting Microsoft 365 applications for end users, including account setup, troubleshooting, and license management, is a key component of the role. The position also entails onboarding and offboarding employees, configuring devices, resetting passwords, managing MFA enrollment, and assisting with account lockouts. Setting up and configuring end-user devices, documenting common issues and resolutions, and maintaining a knowledge base are vital responsibilities. The analyst will support printer, peripheral, and conference room technology, ensuring smooth operation. Additionally, escalating complex infrastructure, network, or application issues to senior IT staff or external service providers as needed, and maintaining a professional, customer-focused approach are essential to success in this role.
Benefits
Vaco LLC offers competitive compensation packages, including salary and potential bonuses, aligned with industry standards and individual experience. Employees benefit from a comprehensive health insurance plan, including medical, dental, and vision coverage. We also provide retirement savings options, paid time off, and professional development opportunities to support career growth. Our company fosters a collaborative and inclusive work environment, emphasizing work-life balance and employee well-being. Additional benefits may include flexible work arrangements, training programs, and access to cutting-edge technology and resources to enhance your skills and performance. At Vaco LLC, we are committed to creating a supportive workplace where employees can thrive and make meaningful contributions to our collective success.
Equal Opportunity
Vaco LLC is an Equal Opportunity Employer and is committed to fostering an inclusive environment for all employees and applicants. We do not discriminate based on race, color, sex, religion, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender identity, sexual orientation, marital status, political affiliation, or any other protected characteristic under applicable law. We believe in providing reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and workplace participation. Our commitment to diversity and inclusion reflects our core values and our dedication to building a workforce that represents the community we serve. We encourage all qualified candidates to apply and join our team in contributing to our mission of delivering exceptional service and innovative solutions.

Work arrangement
Yes