Customer Service Executive

Roles & Responsibilities:
Manage and oversee the design and reel department operations
Take client requirements over calls/WhatsApp and brief editors clearly
Coordinate with designers and video editors for timely creation and revisions
Handle client queries
Handle clients' social media pages
Follow up with team and clients for approvals
Maintain content calendar and basic reporting of uploads
Ensure brand guidelines are followed for each client
Track reel performance and suggest basic improvements
Handle minor client queries related to reels and posts
Coordinate with the design team when required
Skills Required:
Good communication and coordination skills
Basic understanding of Instagram reels and trends
Organised and detail-oriented
Job Type: Full-time
Work Location: In person

Work arrangement
No