Operations & Customer Support Executive

About Us:
Bleep Education is a bold and student-first EdTech platform focused on mentorship, training, and internship programs across multiple domains. We believe in real support, honest communication, and creating an experience students can actually trust.
We are looking for an Operations Executive & Customer Support Executive who can manage operations smoothly while ensuring students receive quick, professional, and helpful support.
Role Overview:
This role is a combination of operations management, student support, and coordination with the sales/BDA team. The candidate must be highly active, accountable, and capable of handling day-to-day operational tasks efficiently.
The ideal candidate should be proactive, organized, responsive, and genuinely care about the student experience.
Key Responsibilities:
1. Student Support & Operations
2. Handle student onboarding and operational processes.
3. Provide quick resolution for student queries and support tickets.
4. Coordinate LMS access, offer letters, onboarding status, and class updates.
5. Ensure smooth communication between students and internal teams.
6. Maintain proper follow-up and support throughout the student journey.
7. Coordination with BDA/Sales Team
8. Support the BDA team with onboarding-related updates.
9. Coordinate regarding payments, confirmations, and student status.
10. Assist in maintaining smooth operational flow between departments.
11. Communication & Management
12. Stay active and responsive during working hours.
13. Monitor WhatsApp groups and provide support whenever required.
14. Handle internal coordination professionally.
15. Escalate important issues to management on time.
16. Class management and scheduling.
17. ⁠Mentor management.
18. ⁠B2B Client Management and Support.
Requirements:
1. Strong communication and coordination skills.
2. Responsible and accountable work ethic.
3. Student-first mindset with problem-solving ability.
4. Ability to multitask and manage pressure.
5. Good professionalism and response management.
6. Basic knowledge of Google Sheets, Docs, and communication tools is preferred.
Salary & Working Hours:
1. ₹11,000 Fixed Salary per month
2. Hours: 11:00 PM – 8:00 PM
What We Expect:
1. Ownership mentality instead of excuses.
2. Fast and professional communication.
3. Active contribution towards improving the student experience.
4. Team support and operational discipline.
5. Proactive thinking instead of waiting for instructions.

Work arrangement
No