HR Helpdesk Agent (International Voice Process)

Hiring: HR Helpdesk Agent (International Voice Process)
📍 Location: Work From Office, Mumbai
🕒 Shift: 24x7 Rotational Shifts (Primarily US Night Shifts)
🎓 Qualification: Graduate in Any Discipline
💼 Experience: International Voice Process Experience Mandatory
Are you passionate about delivering exceptional employee support and customer service? We are looking for an HR Helpdesk Agent to join our team and provide first-level HR support to employees, managers, vendors, and third-party stakeholders across various HR domains.
Key Responsibilities:
✅ Handle employee and manager queries related to:
HR Policies
Employee Data Management
Payroll
Benefits Administration
Learning & Development
Time & Attendance
Other HR-related processes
✅ Manage inbound calls and provide timely, accurate resolution with a strong focus on first-call closure.
✅ Log and maintain case details in ticketing systems while ensuring compliance with data privacy standards.
✅ Deliver an outstanding employee experience through effective problem-solving and customer support.
Mandatory Requirements:
✔ International Voice Process Experience
✔ Excellent verbal and written communication skills
✔ Strong customer service orientation and problem-solving ability
✔ Basic computer skills (MS Office)
✔ Typing speed of 30 WPM with high accuracy
✔ Willingness to work in 24x7 rotational shifts from office location only
Preferred Skills:
⭐ US Voice Process Experience
⭐ HR Helpdesk Experience
⭐ Knowledge of ServiceNow, Remedy, or similar case management tools
⭐ Familiarity with telephony platforms such as Avaya
⭐ Understanding of HR processes and Service Level Agreements (SLAs)
What We're Looking For -
Strong communication and interpersonal skills
Analytical thinking and troubleshooting capabilities
Attention to detail and data privacy awareness
Learning agility and research skills
Ability to thrive in a fast-paced, customer-focused environment
If you're ready to build a rewarding career in HR operations and employee support, we'd love to hear from you!

Work arrangement
No